20 Years in IT

Jim is passionate about building high-performing teams that deliver sustainable services through the implementation of best practices. He focuses on the customer in everything he does and strongly believes in using performance measurement to drive continuous improvement.

About Jim Kirk

Jim comes to Info-Tech having led IT service and project delivery in the public sector for over 20 years. His leadership career began in the Ontario Public Service, where he played a leadership role in service desk consolidation and modernization efforts and the implementation of ITIL best practices. A move back home to the East Coast and into municipal government with the Halifax Regional Municipality saw his scope broaden, providing the opportunity to engage across the service lifecycle. While there, he implemented a business relationship management function, led significant improvement in the ERP space, and led early program development around Smart City initiatives. He then transitioned to the higher education sector as the Technology Leader for Nova Scotia Community College. During his time at the college, he led the implementation of its five-year technology strategy and helped the institution pivot its program delivery online during the COVID-19 pandemic.

Jim is passionate about building high-performing teams that deliver sustainable services through the implementation of best practices. He focuses on the customer in everything he does and strongly believes in using performance measurement to drive continuous improvement.

Based in Nova Scotia, Canada, Jim looks forward to partnering with you to drive improvement in your organization.

My Company

Info-Tech Research Group
251 - 1000 Employees
www.infotech.com

Awards & Certifications

  • Information Technology Infrastructure Library (ITIL) Expert
    AXELOS

  • Support Center Director
    Help Desk Institute (HDI)

Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019