Senior Research Analyst

About Emily Sugerman

Emily Sugerman is a senior research analyst in the Infrastructure & Operations practice at Info-Tech Research Group. Her research focuses on how to help members improve and document their service desk processes, how to collect and apply user feedback, and how to use collaboration tools productively. Emily holds a PhD in English Literature from Western University.

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Info-Tech Research Group
345 Ridout Street North, London, ON, Canada N6A 2N8
251 - 1000 Employees
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