Projects & Technology

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Info-Tech Express

Drive Business Satisfaction With an Effective IT Steering Committee

A well-defined IT steering committee (ITSC) will help prioritize IT’s role within the organization, and create a structured process for project...

Applications

Create a Winning BPI Playbook

This blueprint will help you apply business process improvement and assess an end-to-end process to determine improvement opportunities....

Applications

Drive Customer Convenience by Enabling Text-Based Customer Support

This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.

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VL Methodology