- Over 66 million Baby Boomers will retire within the next 20 years, which means that a significant portion of your IT knowledge will be gone.
- Effective knowledge transfer mitigates risks from employees leaving the organization and is a key asset driving innovation and customer service.
Our Advice
Critical Insight
- Despite the looming threat of baby boomer retirement, 74% of organizations do not have a formal process for capturing and retaining knowledge – which when lost results in decreased productivity, increased risk, and money out the door. It’s estimated that Fortune 500 companies lose approximately $31.5 billion each year by failing to share knowledge.
- Don’t follow a one-size-fits-all approach to knowledge transfer strategy! Right-size your approach based on your business goals.
- Prioritize knowledge transfer candidates based on their likelihood of departure and the impact of losing that knowledge.
- Select knowledge transfer tactics based on the type of knowledge that needs to be captured – explicit or tacit.
Impact and Result
Successful completion of the IT knowledge transfer project will result in the following outcomes:
- Approval for IT knowledge transfer project obtained.
- Knowledge and stakeholder risks identified.
- Effective knowledge transfer plans built.
- Knowledge transfer roadmap built.
- Knowledge transfer roadmap communicated and approval obtained.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
9.3/10
Overall Impact
$12,159
Average $ Saved
13
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
Canada Border Services Agency
Workshop
10/10
$25,000
23
eGov Jamaica Ltd.
Guided Implementation
8/10
$1,239
5
State of South Dakota Bureau of Information and Telecommunications
Guided Implementation
10/10
$12,399
20
Saskatchewan Blue Cross
Guided Implementation
9/10
$10,000
2
Spencers TV & Appliance
Guided Implementation
9/10
N/A
N/A
Bernalillo County
Guided Implementation
9/10
$31,833
10
Knowledge Management
66 million Baby Boomers are set to retire and they're taking 50+ years of knowledge with them.
This course makes up part of the People & Resources Certificate.
- Course Modules: 5
- Estimated Completion Time: 2-2.5 hours
- Featured Analysts:
- Carlene McCubbin, Sr. Research Manager, CIO Practice
- James Alexander, SVP of Research and Advisory, CIO Practice
Onsite Workshop: Mitigate Key IT Employee Knowledge Loss
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Define the Current and Target State
The Purpose
- Gain a thorough understanding of reasons why your organization should invest in knowledge transfer.
- Identify specific challenges that this workshop will address.
Key Benefits Achieved
- Identified challenges.
- Defined target state.
- Identified project team.
Activities
Outputs
Knowledge transfer fireside chat.
- Organizational benefits and current pain points of knowledge transfer.
Identify current and target maturity.
- Identified target state of maturity.
Identify knowledge transfer metrics.
- Metrics for knowledge transfer.
Identify knowledge transfer project stakeholders.
- Project stakeholder register.
Module 2: Identify Knowledge Priorities
The Purpose
- Identify who your primary risk targets for knowledge transfer are.
Key Benefits Achieved
- Identified knowledge sources.
- Identified knowledge risks.
- Identified knowledge sources’ likelihood of departure.
Activities
Outputs
Identify your knowledge sources.
- List of high risk knowledge sources.
Complete a knowledge risk assessment.
- Departure analysis.
Identify knowledge sources’ level of knowledge risk.
- Knowledge risk analysis.
Module 3: Build Knowledge Transfer Plans
The Purpose
- Build an interview guide.
- Practice interviewing knowledge sources to identify key knowledge assets.
Key Benefits Achieved
- Key sources interviewed.
- Understanding of key knowledge transfer tactics.
- Completed knowledge transfer plan.
Activities
Outputs
Build an interview guide.
- Knowledge transfer interview guide.
Interview knowledge holders.
- Itemized knowledge assets.
Module 4: Define the Knowledge Transfer Roadmap
The Purpose
- Build the logistics of the knowledge transfer roadmap.
- Communicate to key stakeholders.
Key Benefits Achieved
- Prioritized the sequence of initiatives.
- Completed the project roadmap.
- Ready to communicate with project team and sponsor.
Activities
Outputs
Prioritize the sequence of initiatives.
- Prioritized sequence based on target state maturity goals.
Complete the project roadmap.
- Project roadmap.
Prepare communication presentation.
- Communication deck.