Research, Diagnostics & Workshops to Systematically Improve Your IT Department

Info-Tech Members Dramatically Outperform Their Peers

Avoid Starting From Scratch by Leveraging Best Practices

  • Over 30,000 members sharing insights you can use
  • Millions spent developing tools and templates annually
  • Gain direct access to over 100 analysts as an extension of your team
  • Use our massive database of benchmarks and vendor assessments
  • Get up to speed in a fraction of the time

01

Understand Your IT Department's Strengths & Weaknesses

Optimizing core IT processes is the single most important part of any IT manager’s job.

  • Prioritize your key IT processes and build an improvement roadmap
  • Establish clear ownership of core IT processes
  • Empower your team with a training and development plan for process owners
Start Improving Your IT Department Today

02

Faster & More Effectively Complete Your Technology Projects

Top IT leaders leverage best practices before they start a project, not after they learn the hard way.

  • Info-Tech provides best practices and practical tools to get projects done better, faster, and cheaper
  • Use our contract review and negotiation program to save hundreds of dollars annually
  • Employ data-driven Software Reviews to make better IT decisions
  • Achieve project success using our comprehensive role-based project and technology coverage
Accelerate Your IT Department Today

Role-Based Research

Our research and advisory service covers hundreds of IT topics across all core roles within the industry.

03

Train & Develop Your IT Leadership Team

Have the right training in place for your IT executive team and help develop the next generation of IT managers.

  • Use best-practice training and implementation assistance for your entire IT executive team
  • Leverage our team of expert analysts to execute best practices and stay on schedule 
  • Membership includes five days onsite each year to help implement your most important projects
  • Educate your entire team with our robust learning platform featuring over 45 courses
Become a Member

04

Build a Data-Driven IT Strategy

The best IT strategies are built using data, not intuition. You can’t manage what you can’t measure.

  • Objectively measure IT performance and create reports that celebrate IT success
  • Use data to show demand for IT services and explain the need to increase IT’s budget
  • Understand business needs and use data to prioritize a clear IT roadmap
  • Manage key stakeholders and increase business satisfaction with IT
Talk to Us About Your Improvement Plan

05

Systematically Improve With Customized Roadmaps for Each IT Function

Our members are partnered with a dedicated account manager and an executive advisor who specializes in your role.

  • A customized roadmap to improve each core IT function using data-driven tools & diagnostics
  • Online tools, best practices, and on-demand advisory support for all of your key IT projects
  • Your dedicated executive advisor will help diagnose & drive improvement within your department
  • Work through a Key Initiative Plan to identify top priorities and create a clear roadmap to improve each IT function
Become a Member
    • 01

      Review and Save on Your Top IT Contracts

      Info-Tech has identified over $50 million in savings through our contract review process.

    • 02

      Establish a Vendor Management Office

      An effective VMO can yield a 10X ROI on your staffing investments in this space.

    • 03

      Manage Vendor Relationships

      A focus on vendor relationships will yield a 4-5X greater economic benefit than extracting price concessions in isolation.

    • 04

      Implement a Proactive Vendor Selection Process

      Choose your partners carefully. One cross-industry study placed companies' average total spend per procurement employee at $115 million.

    • 05

      Master Contract Review for Software Agreements

      IT leaders can save up to 5% of their IT budgets. Adopt our best practices to ensure you are not leaving money on the table.

    • 06

      Proactively Identify and Mitigate Vendor Risk

      On average, over 89 vendors are accessing a company's network every week (Bomgar).

    • 07

      Prove the Value of Your Vendor Management Office

      Vendor over-dependency and vendor-quality problems were cited as two of the top three major procurement risks by 77% of companies surveyed by MIT.

    • 08

      Improve Contract Negotiations

      IT leaders see operations budgets reducing by 2.5% this year. Adopt our best practices to ensure you are not leaving money on the table.

    • 09

      Don’t Allow Software Licensing to Derail Your M&A

      2015 saw $4.7 trillion in M&A volume, which is 28% over 2014, with 87% of surveyed leaders projecting this activity level to sustain or exceed in 2016 (Deloitte).

    • 01

      Diagnose Security Issues

      Despite all the security-related headlines in the news over the past few years, 94% of companies have experienced data breaches due to being stuck in reactive mode for operations.

    • 02

      Build an Information Security Strategy

      90% of companies are still in reactive mode when handling security issues. Elevate your security operations out of reactive "block and tackle" models and become a proactive juggernaut.

    • 03

      Optimize Security Mitigation Effectiveness

      The IT landscape evolves every 3 years, and security controls become obsolete over time. Being able to measure mitigation effectiveness leads to security excellence.

    • 04

      Consolidate Security Risk Management Solutions

      CISOs and CIOs must understand how to assess risk. It's easy to describe the value of risk management, but the question becomes how to manage the risk.

    • 05

      Develop a Security Incident Management Program

      Security incidents are inevitable, but how they're dealt with can make or break an organization. Poor incident response negatively impacts the business in multiple ways.

    • 06

      Build a Security Awareness and Training Program

      The #1 method of penetration by hackers is social engineering against humans. The best technology cannot prevent untrained humans from providing hackers with critical access information.

    • 07

      Develop and Deploy Security Policies

      Many companies still use regulatory governance as their policy control rather than using their business' DNA to create policy. Make policy work for you to enhance your company's security.

    • 08

      Select and Implement a Governance, Risk, and Compliance Solution

      Get the big picture of roles and responsibilities, operations, and compliance obligations and be able to manage them within one solution.

    • 09

      Build a Risk-Based Security Budget

      For years, security operations have been improperly seen as a cost center. Help your C-suite and board of directors see the value of security operations.

    • 01

      Assess End-User Satisfaction

      Use data-driven insights to thoroughly understand end-user sentiment toward IT services and software.

    • 02

      Standardize the Service Desk

      Increase end-user satisfaction by providing timely and effective responses to user requests and resolutions of all incidents.

    • 03

      Exploit Disruptive Infrastructure Technology

      New technology will disrupt IT infrastructure, putting your role and your company at risk. Develop a simple process that prepares for emerging technology before it's too late.

    • 04

      Build an Infrastructure Roadmap

      Keep agility and stability in focus while planning and communicating the future of your infrastructure practice.

    • 05

      Craft a Cloud Strategy

      Cloud computing is not going away, and it's now a business reality with benefits for cost savings and IT/business transformation. Get ahead of the cloud or be left behind.

    • 06

      Create a Right-Sized Disaster Recovery Plan

      Stop just satisfying auditors, and start actually protecting the business.

    • 07

      Develop an End-User Computing Strategy

      Develop an end-user computing strategy and roadmap that fits all the pieces together, and then communicate the plan with a set of simple documents.

    • 08

      Develop and Manage an Infrastructure & Operations Budget

      Develop an accurate and business-centric I&O budget that builds trust and confidence with the business.

    • 09

      Optimize Skills for Infrastructure & Operations

      Finding the right staff with the right skills at the right time is critically important for any organization. It's doubly important and challenging in the changing world of IT infrastructure & operations.

    • 01

      Gain CEO-CIO Alignment

      Over 67% of CIOs are misaligned with their CEOs as to the target role for IT. Find out how well aligned you are.

    • 02

      Define the CIO Business Vision

      Only 28% of business leaders are supporters of IT. Find out what is important to the business.

    • 03

      Assess IT Management & Governance

      IT leaders rate their core process effectiveness below 60%. Map your process landscape.

    • 04

      Develop an IT Strategy

      Business stakeholders are 3.5 times more likely to be highly satisfied with IT if there is an effective IT strategy in place.

    • 05

      Build a New IT Organizational Structure

      Strategic change means new processes and skills. Organizational design will ensure that you build the right team.

    • 06

      Build an IT Budget

      43% of CIOs overestimate the size of their next budget. Make sure you're on the same page as your CFO.

    • 07

      Create a Service Management Roadmap

      Avoid being one of the 66% who fail by trying to deliver valuable IT services without building a strong foundation of service management processes.

    • 08

      Optimize IT Governance

      Governance is a key predictor of value generated by IT. Use our 5-step process to achieve effective governance.

    • 09

      Build an IT Risk Management Program

      82% of organizations update their management strategy for enterprise risk at least once per year. So why doesn't IT?

    • 01

      Create a Data Management Practice

      Ideally, the right information should go to the right people, at the right time. However, 58% of organizations list "accessing relevant, timely, or reliable data" as their biggest obstacle.

    • 02

      Improve Data Governance

      92% of companies believe that data governance is worthy of ongoing investment. Get the right data to the right people at the right time with an enabling governance structure.

    • 03

      Restore Trust in Your Data

      United States Postal Service wasted $1.5 billion on sending mail to the wrong addresses. Cutting corners on data quality has serious bottom-line implications.

    • 04

      Modernize Data Architecture

      56% of financial firms put siloed, legacy data architecture as one of their largest data challenges. Step into the future while learning from the past with our approach to data architecture.

    • 05

      Optimize Data Integration Practices

      34% of CFOs see data integration as an essential but under-invested business operation.

    • 06

      Develop a Master Data Management Strategy

      Companies with a successful MDM strategy had customer retention rates of 91%, compared with 62% for those without. Translate your master data into revenue with MDM.

    • 07

      Build an Extensible Data Warehouse Foundation

      66% of businesses reported a shortening of their "decision window" in 2014. Invest in a data repository that gets the right data to the right people at the right time.

    • 08

      Build a Business Intelligence Strategy

      95% of organizations report data and analytics keep them on par with or ahead of their local/global competitors. Create a comprehensive strategy that facilitates data-driven decision making.

    • 09

      Leverage Big Data by Starting Small

      Over 90% of the data that exists today has been created in the last two years alone. Big data is becoming simply data and is more approachable than ever; identify your differentiating use case today.

    • 01

      Assess Your Applications Portfolio

      72% of organizations do not have a full understanding of their application portfolios.

    • 02

      Build an Applications Roadmap

      57% of organizations believe that modernizing their applications landscape is critical to achieving business objectives.

    • 03

      Improve Your Requirements Gathering Process

      70% of project failure is due to bad requirements. Don't be on the wrong end of this statistic.

    • 04

      Govern and Manage an Enterprise Software Implementation

      On average, 66% of large software projects are over budget, 33% are over time, and they deliver 17% less value than originally projected.

    • 05

      Optimize Application Development

      Only 14% of organizations identify their development throughput as highly effective.

    • 06

      Enhance Your Software Quality Assurance Practice

      Testing alone does not guarantee success. Quality needs to be embedded in every step of the PMLC.

    • 07

      Develop an Annual Application Maintenance Program

      50% of all maintenance is reactive. Establish a business-aligned plan for maintaining the most important applications in your environment.

    • 08

      Establish an Applications Center of Excellence

      53% of organizations receive less than half the benefits from their ERP implementations. Make sure you have a program to drive benefits realization post go-live.

    • 09

      Adopt Business Process Improvement

      Poor process equals poor business results. A good BPI initiative can result in a 50% reduction in labor costs.

    • 01

      Assess PPM Current State

      Only 51% of project hours are spent productively. Find out how your organization compares and what actions to take next.

    • 02

      Maintain an Organized Portfolio

      47% of organizations have an unmanageable list of projects in their backlog. Start the year with a realistic, achievable plan.

    • 03

      Develop a PPM Strategy

      Only 43% of the planned project work is being delivered each year. It's time to improve both planning and execution.

    • 04

      Assess Your Project Management

      On time. On budget. Within scope. High quality. Happy sponsors. Happy teams. Project management has a lot of moving parts you need to manage.

    • 05

      Create Project Management Success

      Organizations are only 58% satisfied with the quality of their project results. Establish a plan to improve this.

    • 06

      Drive Organizational Change from the PMO

      Organizational change management ensures successful deployment and adoption, yet few organizations make someone accountable for OCM.

    • 07

      Increase Benefits Realization

      Make it easier to measure success from your projects.

    • 08

      Develop Realistic Resource Management Practices

      Two-thirds of IT project tasks could be better skills-matched.

    • 09

      Build a Customer Satisfaction Report

      Despite the movement toward Agile, customers still think about the three-constraints model of time, cost, and scope.

    • 01

      Assess Enterprise Architecture Maturity

      Understand the strengths and weaknesses of your EA practice to design your path forward.

    • 02

      Design an Enterprise Architecture Strategy

      Reduce the time to business value by creating an effective EA strategy.

    • 03

      Define an Enterprise Architecture Operating Model

      Realize the benefits of EA by balancing the need for controls with the desire for business engagement.

    • 04

      Establish a Solid Business Architecture

      Use business architecture to gain a clear understanding of your business strategy and better align IT with the business.

    • 05

      Modernize Data Architecture

      56% of financial firms put siloed, legacy data architecture as one of their largest data challenges. Step into the future while learning from the past with our approach to data architecture.

    • 06

      Enhance Your Application Architecture

      Organizations with an effective EA program have seen a 10% decrease in IT integration costs.

    • 07

      Align Infrastructure Architecture to Business Value

      A business-driven approach to infrastructure planning will help positively improve the business value of IT.

    • 08

      Embed Security Architecture Into All Things IT

      >93% of companies are still in reactive mode when handling security issues. An architecture-based approach will future-proof your organization.

    • 09

      Select an Enterprise Architecture Tool

      Not all EA tools are made the same. Ensure the tools you choose are better suited to your needs than what you currently have.

Better Research Than Anyone. The Data to Prove It.

Follow Our Systematic and Process-Driven Formula for Measurable Improvement.

Make Your IT Department Better Right Now.