Thousands of unfiltered customer reviews

Ross Armstrong was amazing throughout the process. We are extremely busy and he found a way to pull this together. We are very grateful for his h... Read More

Ross Armstrong was amazing throughout the process. We are extremely busy and he found a way to pull this together. We are very grateful for his help and expertise. Read Less

There wasn't any worst experience. Working with Ross was perfectly suited for what we were trying to achieve. The strategic plan development proces... Read More

There wasn't any worst experience. Working with Ross was perfectly suited for what we were trying to achieve. The strategic plan development process was expertly adapted to the needs of my IT department and organization. Ross did a superb job keeping us focused and on schedule. His guidance and consultation on this effort resulted in a product that I am very proud of. We presented the plan to our organization's leadership yesterday. The feedback from our Executive Director (CEO): “the presentation was impressive”, “Thank you for the careful thought and analysis you put into the strategic plan”, and “Your roadmap has strengthened our preparedness to address the challenges of the future” Read Less

The guidance, templates and examples that InfoTech provided for the value stream-to-capability mapping, capability heat-mapping, and goals cascade ... Read More

The guidance, templates and examples that InfoTech provided for the value stream-to-capability mapping, capability heat-mapping, and goals cascade were invaluable to accelerating the creation of deliverables that effectively communicated the understanding and value of business architecture to stakeholders and how IT is advancing the enterprise goals and priorities. Read Less

It was very valuable to walk through the various activities, surveys and exercises and understand how they all relate back to the IT Strategy. Befo... Read More

It was very valuable to walk through the various activities, surveys and exercises and understand how they all relate back to the IT Strategy. Before this session, it just felt like we were doing steps but didn't really how it tied back to building the strategy. Read Less

I had a great experience working with Manish on a business-aligned IT Strategy. His expertise and ability to apply it to my context was extremely h... Read More

I had a great experience working with Manish on a business-aligned IT Strategy. His expertise and ability to apply it to my context was extremely helpful. He did not receive any of my work ahead of meetings, but in an hour or less (per session) was able to distill, refine and guide key elements of the strategy that I crafted. The Goals cascade workbook was adapted to fit my needs, and it still worked perfectly - a structured, traceable method to develop a fit-for-purpose and adaptable strategy. I am very grateful for the experience. Read Less

We really enjoyed working with Sidney on the IT Strategy initiative. Sidney is very knowledgeable, and his guidance helped us a lot in many areas. ... Read More

We really enjoyed working with Sidney on the IT Strategy initiative. Sidney is very knowledgeable, and his guidance helped us a lot in many areas. As a small / mid-size organization sometimes we had challenges to map the requirements to suit our needs. Sidney has helped us to overcome these challenges. Read Less

Was good to continue this engagement through, and see how much the thinking and strategy material improve. Looking forward to later follow up to f... Read More

Was good to continue this engagement through, and see how much the thinking and strategy material improve. Looking forward to later follow up to finalise the strategy pack. Really been useful sessions Read Less

We should have done this as a workshop over a week instead of dragging it out for a year. By the time we were done our results were outdated. That ... Read More

We should have done this as a workshop over a week instead of dragging it out for a year. By the time we were done our results were outdated. That was our fault, not Info-Tech's. Next time I'll do a one week workshop. Read Less

We were able to take a process that could be extremely complicated and simplify it to identify an IT strategy that is aligned with the business and... Read More

We were able to take a process that could be extremely complicated and simplify it to identify an IT strategy that is aligned with the business and shows our commitment to business goals and mission with measurable tasks and milestones. Read Less

Looking back, the process we followed was incredibly comprehensive, and we're happy with the outcome we achieved. It did start with a bit of a stum... Read More

Looking back, the process we followed was incredibly comprehensive, and we're happy with the outcome we achieved. It did start with a bit of a stumble though; the initial analyst (definitely not Benoit!) hadn't taken the time to look over the diagnostics we'd done beforehand. Thankfully, as soon as Benoit took the reins, we really hit our stride and things moved forward smoothly. It's hard to put a number on the time or cost savings from this particular exercise. The process and the deliverables ended up being a bit more detailed than was probably essential for this specific strategy refresh, but on the flip side, it was an excellent learning opportunity. It gave us a practical feel for how a much more in-depth approach to IT strategy can be structured. Thanks Benoit for your expertise and energy, and to Tim for bring us together and coordinating. Read Less

Allow more pauses for customer feedback/reply. Please remember not all customers need 100% details and information. Find a balance between you an... Read More

Allow more pauses for customer feedback/reply. Please remember not all customers need 100% details and information. Find a balance between you and the customer.... Most, if not all advisors are too assertive and need to understand the value of listening. Ross, better than most, allowed me to provide feedback and options so we can meet in the middle. Thank you Read Less

Sidney is a great analyst and advisor. I appreciated his input, and he provided me with the confidence I needed to present my IT Strategy to the CF... Read More

Sidney is a great analyst and advisor. I appreciated his input, and he provided me with the confidence I needed to present my IT Strategy to the CFO and CEO of our company. Read Less

The Info-Tech Blue Prints have a lot of useful content and effective methods of conveying important messages Ross was very helpful. His experienc... Read More

The Info-Tech Blue Prints have a lot of useful content and effective methods of conveying important messages Ross was very helpful. His experience, candor and wisdom invaluable to helping produce practical outcomes. thankyou so much :-) Read Less

Benoit provided great guidance and expertise in the creation and alignment of our IT Strategy, how to ensure that it received backing from leadersh... Read More

Benoit provided great guidance and expertise in the creation and alignment of our IT Strategy, how to ensure that it received backing from leadership, and to maintain it moving forward. More interactive executive briefing templates with dynamic data (via Excel or PowerBI, for instance) would be useful, as it was a struggle in places to adapt the sample presentations to our data. Read Less

The best parts of this project was Ross. Ross made this process so easy and seamless for me. His expertise and experience shined through. It was a ... Read More

The best parts of this project was Ross. Ross made this process so easy and seamless for me. His expertise and experience shined through. It was a pleasure to work with Ross. There was no "worst" part. The even better part was Ross's schedule was super helpful to me who lives on the west coast. I can say that is NOT typical for Infotech, at least in my experience. Read Less

Benoit has been an absolute delight to work with. His depth of knowledge, breadth of experience, and considered approach to tackling challenging or... Read More

Benoit has been an absolute delight to work with. His depth of knowledge, breadth of experience, and considered approach to tackling challenging organisational issues and sound advice on how to tackle them makes him an exceptional consultant to work. I highly recommend Benoit and the strategy service he offers - excellent value. Read Less

I appreciated Ross's willingness to work at my pace, as well as his input and ability to assist in creating a cohesive and compelling business-driv... Read More

I appreciated Ross's willingness to work at my pace, as well as his input and ability to assist in creating a cohesive and compelling business-driven IT strategy. Read Less

Manish is exceptionally knowledgeable, professional, and attentive. He comprehends the complexities involved in developing and executing strategic ... Read More

Manish is exceptionally knowledgeable, professional, and attentive. He comprehends the complexities involved in developing and executing strategic plans. I value his dedication to thoroughly understanding our challenges and providing insightful advice and research to help us overcome them. Read Less

I didn't have a 'worst' part of the service experience. I absolutely appreciate Ross' time, patience, and mentorship. I have been a leader for many... Read More

I didn't have a 'worst' part of the service experience. I absolutely appreciate Ross' time, patience, and mentorship. I have been a leader for many years in other environments (military primarily), and he helped me adjust my perspective to help me interface with leadership in a new way. For that, HIGH FIVE. By helping me adjust my perspective, I have been able to attain goals within the organization that better align with the business goals of the company. When challenged recently, I was able to loop the business goals with the IT capabilities that have been levied to me to defend the actions, budget, and timeline. Thank You. Read Less

This saved me a ton of time and presents more information in a better format than I would have ever been able to create on my own. I wasn't sure ho... Read More

This saved me a ton of time and presents more information in a better format than I would have ever been able to create on my own. I wasn't sure how to rate the financial impact as a salaried government employee. We are super excited to be able to showcase this product and are grateful for Sidney's help. Read Less

Great template, good knowledge of the domain in which industry we operate. Great guidance and assistance in challenging the status quo, ideas and ... Read More

Great template, good knowledge of the domain in which industry we operate. Great guidance and assistance in challenging the status quo, ideas and concepts to strengthen the outcome. Read Less

Best - Toolsets and process look to fit very well with what i want to accomplish and the time i have available. Worst - don't have one at this p... Read More

Best - Toolsets and process look to fit very well with what i want to accomplish and the time i have available. Worst - don't have one at this point. Read Less

The conversation was a dialogue between us and different perspectives were discussed that added so much more value. Previous reviews and discussio... Read More

The conversation was a dialogue between us and different perspectives were discussed that added so much more value. Previous reviews and discussion have been very by the book and no variance or understanding of how all models and tools don't apply across the board to your clients. The experience was different and I credit that to the particular individual we worked with today. Read Less

Working with Manish was very helpful for me to float ideas back and forth, his knowledge really helped make my Strategic plan document to a solid f... Read More

Working with Manish was very helpful for me to float ideas back and forth, his knowledge really helped make my Strategic plan document to a solid final product Read Less

The experience of Elvis in the area and his recommendations have made it easier for me to make decisions related to the optimization of resources a... Read More

The experience of Elvis in the area and his recommendations have made it easier for me to make decisions related to the optimization of resources and tools for the management of project portfolio and value. Read Less

Our rep, Long Dam, has been extraordinary — not only in helping us structure and ground our PMO framework, but also in taking the time to assess th... Read More

Our rep, Long Dam, has been extraordinary — not only in helping us structure and ground our PMO framework, but also in taking the time to assess the readiness of our new workflows, processes, and templates. I feel confident launching new materials knowing we've had the benefit of Long's guidance and expertise. Long consistently comes prepared, understands the nuances of our organization, and brings a level of proactive support that goes well beyond what we'd expect from a vendor relationship. Read Less

Long is excellent at explaining the use of the tools but of even greater value to me has been his help in understanding the discipline overall, the... Read More

Long is excellent at explaining the use of the tools but of even greater value to me has been his help in understanding the discipline overall, the purpose behind the tools, and explaining how the component parts all fit together. Read Less

Excellent experience. The regular cadence of these sessions with Matt keeps me on track to reach my organizational goals. The courses, research i... Read More

Excellent experience. The regular cadence of these sessions with Matt keeps me on track to reach my organizational goals. The courses, research information and practical materials are a value add to my experience. Matt is a pleasure to work with, is responsive to my needs and an excellent person to work with. Thank you, Matt! Read Less

The analyst on the call was highly knowledgeable in PPM and Portfolio management. Long Dam shared some valuable insights into how to right-size th... Read More

The analyst on the call was highly knowledgeable in PPM and Portfolio management. Long Dam shared some valuable insights into how to right-size the PPM strategy for Vancouver Foundation given the size and context of the organization. After the call we were able to better align on the role of the PMO at Vancouver Foundation including the key services were are looking to provide across the organization. Read Less

Elvis was very engaged and provided nice guidance to help building IT PMO strategy that's suited for my organization. Appreciate his flexibility an... Read More

Elvis was very engaged and provided nice guidance to help building IT PMO strategy that's suited for my organization. Appreciate his flexibility and adaptiveness during the process. Thank you. Read Less

This initiative is put on hold, but only because as a client I was not able to dedicate the time that Elvis needed to make this a success. His resp... Read More

This initiative is put on hold, but only because as a client I was not able to dedicate the time that Elvis needed to make this a success. His response, guidance, feedback, and coaching are top-shelf and he's always prepared and hosts valuable and relevant conversations. I'm looking forward to when we can reengage, as I've worked through a similar initiative with Elvis and the outcomes are valuable. Read Less

Long and Jason were able to guide us on our new path to get a PPM and project management strategy into place. With the tools provided, we will be a... Read More

Long and Jason were able to guide us on our new path to get a PPM and project management strategy into place. With the tools provided, we will be able to begin coordinating our strategy and areas to focus that would provide the most benefit to the department and organization. Read Less

The challenge I am having is knowing where to look for information. Long was very effective in showing me where to go for the information I needed.... Read More

The challenge I am having is knowing where to look for information. Long was very effective in showing me where to go for the information I needed. That saves valuable time knowing where to look. And being able to leverage the tools Long showed so that I can get management and team buy-in, again is invaluable. Read Less

Best Part = Long is affirming our buildout and project management concepts for our leadership team. He is a refreshing voice to the importance of M... Read More

Best Part = Long is affirming our buildout and project management concepts for our leadership team. He is a refreshing voice to the importance of Milestones, Criteria, Intake, Timelines, Portfolio Rollups Worst parts = alot of advice as far as what to do next to ensure our PPM success, is not applicable to our current work culture, but Long does a great job at giving hints of what we can do when we do not have the buy in needed to do a successful PPM process, ie: stop moving forward with it Read Less

Best part: The Info-Tech staff have been professional, courteous, well organized and knowledgeable. Worst part: There is A LOT of information... Read More

Best part: The Info-Tech staff have been professional, courteous, well organized and knowledgeable. Worst part: There is A LOT of information and resources available. It's a bit like drinking from a firehose, but I'm confident the Info-Tech analyst will walk us through the resources and help us select the resources that are applicable to our needs. Read Less

Best: Matt is outstanding & patient in guiding us through the improvement and maturing process. We have picked up the pace and are starting to see ... Read More

Best: Matt is outstanding & patient in guiding us through the improvement and maturing process. We have picked up the pace and are starting to see some real impact in this effort. Worst: We are slow to implement changes... but picking up the pace. Read Less

The best part is the valuable interactions around the tools and templates. The tools and templates alone without the guidance and support would hav... Read More

The best part is the valuable interactions around the tools and templates. The tools and templates alone without the guidance and support would have caused us to take longer to achieve our goals. Read Less

Allison Kinnard has been absolutely amazing. She understood our needs and is always a few steps ahead. She is very knowleadable and experinced. It ... Read More

Allison Kinnard has been absolutely amazing. She understood our needs and is always a few steps ahead. She is very knowleadable and experinced. It shows. Read Less

Having Theo look at the overall operations of our Service Desk and how we work was great. Him coming in and giving advice and showing us different ... Read More

Having Theo look at the overall operations of our Service Desk and how we work was great. Him coming in and giving advice and showing us different ways to approach the Service Desk was great. Read Less

We originally attempted to select only pieces of the modules / action items but after a second consultation we realized the value in walking thru t... Read More

We originally attempted to select only pieces of the modules / action items but after a second consultation we realized the value in walking thru the entire process which is currently ongoing. So the best part is the thoroughness but the worst part is simply the amount of work involved to properly walk thru the entire set of materials / tasks. It is slightly geared towards green field versus how to work thru existing implementations which is the obvious reality but our account manager Theo was an exceptional help to navigate this. Read Less

I appreciate the tools I can keep and share with my team to help us implement the changes we'd like to make. I also really appreciate the plethora ... Read More

I appreciate the tools I can keep and share with my team to help us implement the changes we'd like to make. I also really appreciate the plethora of advice I was given throughout the process. There were so many examples of what other teams have done, which helped me decide what I should do. Read Less

Extremely happy to be working with Theo. His expertise and advise on this topic has been very valuable to to our team as we make decisions on creat... Read More

Extremely happy to be working with Theo. His expertise and advise on this topic has been very valuable to to our team as we make decisions on creating our standard. Read Less

The best part of our experience was how Frank took the time to work with us and how he "met the team where they were in their learning journey". Fr... Read More

The best part of our experience was how Frank took the time to work with us and how he "met the team where they were in their learning journey". Frank was respectful and helped the team make significant and positive change at their pace, inline with their learning. He didn't focus on why this hadn't been done before he only focused on forward and learning which made the relationship of trust grow with the team which in turn accelerated the learning. I can't recommend InfoTech and Frank more highly to how positively impactful they have been to my support team. Additionally because InfoTech's content ties together, Frank was able to explain how product management and change management need to support operational changes and how support needs to be involved in these changes so they are ready to support users as they go live. This will help the team and the team members in their job today and in the future. Read Less

Worst part of this experience is to float high and low in how i wanted my Service Desk to flow and function efficiently. The best part was that Be... Read More

Worst part of this experience is to float high and low in how i wanted my Service Desk to flow and function efficiently. The best part was that Benedict Chang was the right person to guide me through the Service Desk processes and basicall y talke me through each piece of it. He and the Info-Tech documentation led me to where i was on the right and wrong path. I was able to confidently develop something that I can work with. Benedict was a life safer, he was patient, easy to talk to , a most all definitely an expert in this field. Read Less

Ben did a good job of discussing how the service desk methodology and tools would translate for our use case which is a customer facing contact cen... Read More

Ben did a good job of discussing how the service desk methodology and tools would translate for our use case which is a customer facing contact center. Read Less

Emily was fantastic to work with. She knew every aspect of the engagement and ensured we stayed on track. I will request her again for future wor... Read More

Emily was fantastic to work with. She knew every aspect of the engagement and ensured we stayed on track. I will request her again for future work such as this. Read Less

Working with Sandi Conrad was truly a gift as she was so well versed on all of our needs for a new ITSM application. Her guidance and expertise wa... Read More

Working with Sandi Conrad was truly a gift as she was so well versed on all of our needs for a new ITSM application. Her guidance and expertise was above and beyond my expectations along with her willingness to listen and advise when needed. Sandi also provided excellent documentation to help us build out our project to make it even better than expected while gathering all the information needed to move forward. Because of Sandi I know our project will be a success and without her expertise we would not be ready to move forward in our process. Read Less

As the Project Lead and National IT Manager, Service Management, standardizing our service desk is a very important priority for the Digital Servic... Read More

As the Project Lead and National IT Manager, Service Management, standardizing our service desk is a very important priority for the Digital Services Branch(DSB) and a challenging project to deliver. We have a complex virtual environment supporting staff from coast to coast to coast. Our current ITSM tool was designed in the 1990s, although moved to a new platform in 2018, there was no reflection or review of the state of our processes or assessment of the quality of our ITSM tool. As a result, we have been facing several challenges. Working with Theo and Benedict, we have objectively assessed the state of our current ITSM tool, our workflows and our knowledge base. They have helped us identify gaps and opportunities for improvement. Together we have determined the service desk reporting that will enable us to enhance our service visibility to our agency, improve service quality and ensure partner satisfaction. We have also assessed and are building a communication structure to be included within our workflows and into our ITSM tool refresh. We have an aggressive two-year plan to modernize our service desk. Theo and Benedict are a critical element in guiding us through the standardize service desk blueprint and apply to our environment. They will continue to support us throughout the project, providing their advice and guidance. We truly appreciate working with them on this exciting and important project! PS Apologies -- no "worst" parts that we can think of Read Less

Barry Cousins is well versed in the subject and helped put things into perspective. My experience with Info-Tech has been great with no worst par... Read More

Barry Cousins is well versed in the subject and helped put things into perspective. My experience with Info-Tech has been great with no worst parts. Implementing the plan has its moments. Read Less

Gokul was knowledgeable and presented information in an engaging and understandable format. No perceived downside, we're very much looking forwar... Read More

Gokul was knowledgeable and presented information in an engaging and understandable format. No perceived downside, we're very much looking forward to the next call, the tools, research and guidance is invaluable. Thanks! Read Less

we did not have any resource management system or request process in the past. So technically this isn't saving time or money, it's actually more ... Read More

we did not have any resource management system or request process in the past. So technically this isn't saving time or money, it's actually more work, but the hope is that we will use resources more effectively and be able to plan better moving forward. Read Less

Prompt response for the meeting request and schedule. "Think Ahead" - very good understanding of the expectations and relevant approach in the res... Read More

Prompt response for the meeting request and schedule. "Think Ahead" - very good understanding of the expectations and relevant approach in the responses. Very good and satisfying on the time spent. Read Less

Session was a troubleshooting session to address a technical issue. The issue turned out to be a Microsoft issue relating to an upgrade to the Micr... Read More

Session was a troubleshooting session to address a technical issue. The issue turned out to be a Microsoft issue relating to an upgrade to the Microsoft subscription plan, where the requisite Power View functionality did not perform as expected. Read Less

the best part was the time to talk through what I'm trying to accomplish, and seeing the tools available. The "worst" part of the experience was t... Read More

the best part was the time to talk through what I'm trying to accomplish, and seeing the tools available. The "worst" part of the experience was that I had not been able to review all the materials from our first meeting, and so that dropped some of the value. Read Less

It was very useful to see how a formal, professional approach to PPM address and resolves issues and needs related to managing a portfolio of proje... Read More

It was very useful to see how a formal, professional approach to PPM address and resolves issues and needs related to managing a portfolio of projects. Although VCC did not follow the path of developing a complex spreadsheet-based solution, it was very reassuring to see that our modest, custom made XL-mpp-SharePoint solution share various similarities with Info-Tech's solution and it has the potential to grow, in time, into a similar professional PPM solution. Thank you for sharing your knowledge & insights. Raul Velazquez, PMP Manager IT Projects Vancouver Community College Read Less

The tool is very powerful when it works but it is not user friendly when it comes to maintaining the tool given the number of areas for possible fa... Read More

The tool is very powerful when it works but it is not user friendly when it comes to maintaining the tool given the number of areas for possible failures (user error) prone. It is very challenging to troubleshoot as well due to the lack of documentation for the tool and if you don't have the deep knowledge of how it was built, troubleshooting is hard. You are at the mercy of the tool when it breaks so maintaining backup copies is crucial so you can revert back to last known working copy.. Read Less

David was very responsive, and gained an understanding of the context in which we're using the PPM tool before suggesting changes to meet our needs... Read More

David was very responsive, and gained an understanding of the context in which we're using the PPM tool before suggesting changes to meet our needs. The changes he made fully addressed our concerns and will make resource planning much more efficient. Thanks! Read Less

The folks new a lot about the topic at hand (DR/BCP). I would say that we were not sure that we want to be that formal with the DRP assessment and... Read More

The folks new a lot about the topic at hand (DR/BCP). I would say that we were not sure that we want to be that formal with the DRP assessment and therefore, may not use all of the complex documents that are available. That being said, we may leverage the team for a BCP workshop to get the business thinking about those manual processes if the tech is unavailable. Read Less

Our assigned Analyst Theo Antoniadis is a subject matter expert in the data realm and disaster recovery scene. His expertise added extra value to t... Read More

Our assigned Analyst Theo Antoniadis is a subject matter expert in the data realm and disaster recovery scene. His expertise added extra value to the engagement/workshop regarding Disaster Recovery. He was very professional, pleasant and easy going and provided us with valuable insights in a simplified way. There was no bad experience. Read Less

The templates and guidelines are very helpful in working on the DRP. Tried to do it using google in the past and not much progress. Darin has hel... Read More

The templates and guidelines are very helpful in working on the DRP. Tried to do it using google in the past and not much progress. Darin has helped explain some key aspects of the templates. Read Less

The best part is getting good advice on how best to proceed. Worse part was not meeting as often as we should have due to scheduling conflicts at m... Read More

The best part is getting good advice on how best to proceed. Worse part was not meeting as often as we should have due to scheduling conflicts at my end most times. Read Less

Darin was excellent - a true professional and voice of reason and reality. He helped my team stay on track and deliver a solid DR capability for o... Read More

Darin was excellent - a true professional and voice of reason and reality. He helped my team stay on track and deliver a solid DR capability for our company. Read Less

Working with Frank was wonderful, he was knowledgeable, patient and really took his time to walk us through the fundamentals without judgement. It ... Read More

Working with Frank was wonderful, he was knowledgeable, patient and really took his time to walk us through the fundamentals without judgement. It was a great experience overall and we will really use the resources and information to improve our organization. Read Less

Organization of materials that can be tailored to organization size and maturity and can be approached iteratively. Great callouts differentiating... Read More

Organization of materials that can be tailored to organization size and maturity and can be approached iteratively. Great callouts differentiating roles of organization versus IT and differentiating BCP & DR & crisis management. Read Less

The risk assessment techniques were useful in gauging the impact of various scenarios, and the official engagement provided persuasion for other te... Read More

The risk assessment techniques were useful in gauging the impact of various scenarios, and the official engagement provided persuasion for other team members to contribute information to the DRP. Read Less

The experience was excellent overall. Darin was very knowledgable and really did a great job of guiding us through the process. We really enjoyed t... Read More

The experience was excellent overall. Darin was very knowledgable and really did a great job of guiding us through the process. We really enjoyed the BIA tool. This will provide lots of value for us. We have nothing bad to say about the experience, Darin did a great job. Read Less

It was great working with Scott Houle. He is knowledgeable and patient and made sure that I had all the information necessary to tackle something a... Read More

It was great working with Scott Houle. He is knowledgeable and patient and made sure that I had all the information necessary to tackle something as large as Disaster Recovery. Read Less

Darin's wealth of knowledge in the space has been fantastic. It has allowed us to bring in the correct stake holders to understand the needs of the... Read More

Darin's wealth of knowledge in the space has been fantastic. It has allowed us to bring in the correct stake holders to understand the needs of the organization and apply them to our DR strategy. Read Less

The meeting met my objective, which was to clarify my understanding of IT Service Design and how conceptual products produced by Consultants transl... Read More

The meeting met my objective, which was to clarify my understanding of IT Service Design and how conceptual products produced by Consultants translate into usable data in the ITSM platforms that many organisations rely on to run their IT Service processes. Thanks, Greg Sanker, for the energising conversation and thanks, Rohit Ganesh, for reaching out and setting up the meeting with Greg. I much appreciate your diligence in following through! Read Less

Best parts were Greg's comprehensive knowledge and the quality of the blueprint. The example services spreadsheet is comprehensive and easy to und... Read More

Best parts were Greg's comprehensive knowledge and the quality of the blueprint. The example services spreadsheet is comprehensive and easy to understand. Coupled with Greg's knowledge, experience and guidance, he was able to lead my team through an experience that grew their foundational knowledge. I have nothing on a negative list. I really can't say enough good about Greg, this blueprint and our positive experience. Read Less

Great insight into the topic and provided customer experiences on pricing with this vendor. Also, John outlined several alternatives we could purs... Read More

Great insight into the topic and provided customer experiences on pricing with this vendor. Also, John outlined several alternatives we could pursue. It was great interaction and follow-up; no improvement is needed. Read Less

Holistic risk management advice was lacking. Counseling was singular in focus and failed to understand the comprehensive issues that surround busin... Read More

Holistic risk management advice was lacking. Counseling was singular in focus and failed to understand the comprehensive issues that surround business continuity. Read Less

I enjoyed the fact that Darin was very straightforward in his approach and that we were able to move fairly quickly through the template. He provid... Read More

I enjoyed the fact that Darin was very straightforward in his approach and that we were able to move fairly quickly through the template. He provided excellent guidance and I found that he was easy to talk through the template. Read Less

Best part was the support, knowledge and availability of Infotech resources like Frank Trovato. His direction and technical expertise combined with... Read More

Best part was the support, knowledge and availability of Infotech resources like Frank Trovato. His direction and technical expertise combined with his effective communication skills were key in our success implementing a BCP at XGen Pharmaceuticals DJB. We thank Frank and the Infotech partners for a great partnership. Read Less

It's hard to articulate time saved because I don't think I would have been able to do this without Frank's help and guidance. However, having the f... Read More

It's hard to articulate time saved because I don't think I would have been able to do this without Frank's help and guidance. However, having the frameworks and templates in place, in addition to the detailed feedback, no doubt saved a huge amount of time (and cost from additional consultant fees). Frank has been extremely helpful throughout - always available, extremely knowledgeable and very understanding of conflicting priorities. Frank ahs been great to work with. Read Less

The tools from Info-Tech are very detailed and thorough. The best part of it all is that Darin Stahl knows the stuff and is very patient. Even if h... Read More

The tools from Info-Tech are very detailed and thorough. The best part of it all is that Darin Stahl knows the stuff and is very patient. Even if he has to go over something multiple times, no problem. He always has answers for us. Scheduling time with him is also very easy. He goes all out to work with our schedule, giving us multiple timeslots to choose from. It's been a pleasure and a great experience working with Darin! Read Less

It is difficult to estimate the amount of time or financial impact of the advice that we received about extended downtime preparedness. The inform... Read More

It is difficult to estimate the amount of time or financial impact of the advice that we received about extended downtime preparedness. The information was very helpful, but one could argue that my organization could save money and time by not addressing downtime at all--unless a downtime occurs. The information and advice should prove valuable, but it is not clear how much time or money will be saved. Read Less

Best part was having a subject matter expert to lean into while starting the BC program....No worst parts of the time spent with Info-Tech team. Al... Read More

Best part was having a subject matter expert to lean into while starting the BC program....No worst parts of the time spent with Info-Tech team. Always professional, always informative. Thank you Read Less

I’ve engaged with Tim and Abbas as part of the EA function maturity model for SCA/SWM. The conversations so far have been very valuable, particular... Read More

I’ve engaged with Tim and Abbas as part of the EA function maturity model for SCA/SWM. The conversations so far have been very valuable, particularly through the review feedback, mentoring and broader industry insights. I’ve found Abbas to be highly experienced and knowledgeable in enterprise architecture capabilities, as well as the latest technology trends more broadly. The feedback around the EA deliverables expected over the next 90–120 days has helped me sharpen my priorities, focus on the right foundational elements and align my efforts to a roadmap that supports a sustainable, long-term journey for the organisation. I’m looking forward to continuing the collaboration and working together to build strong EA foundations that enable sustainable growth and create lasting value for the organisation through technology. Read Less

Abass delivers outstanding value through his deep Enterprise Architecture knowledge, collaborative approach, and commitment to customer success. He... Read More

Abass delivers outstanding value through his deep Enterprise Architecture knowledge, collaborative approach, and commitment to customer success. He has been instrumental in helping our team navigate and mature our EA program. Read Less

It is hard for me quantify the financial benefits just yet but I will probably be able to do that down the road. That said, the support so far has ... Read More

It is hard for me quantify the financial benefits just yet but I will probably be able to do that down the road. That said, the support so far has been hugely beneficial and I love working with Abbas. He is a great advisor and coach! Read Less

The best part was the alignment to our work and value that the feedback shared will provide us. It's great to be able to invest in our EA strategy... Read More

The best part was the alignment to our work and value that the feedback shared will provide us. It's great to be able to invest in our EA strategy and Abbas demonstrated a strong understanding of our challenges. We are looking forward to our continued collaboration with him as we better define our value to the Vermont ecosystem. Read Less

Wayne's knowledge and experience of the topic of EA has been invaluable to us as we embark on our EA journey. The sessions have been slightly disjo... Read More

Wayne's knowledge and experience of the topic of EA has been invaluable to us as we embark on our EA journey. The sessions have been slightly disjointed and inconsistent in their timings so some momentum has been lost but this more about an ability to remain on schedule and has not been within Wayne's control. Read Less

Wayne is amazing and he understands the uniqueness of our department and openly moves away from the templated style to enable our needs and drive u... Read More

Wayne is amazing and he understands the uniqueness of our department and openly moves away from the templated style to enable our needs and drive us forward in the direction we need to go. He is one of the best. Read Less

I think given our capacity and investment in EA at Amedisys, the tools and practice recommended by InfoTech is not going to be a fit. We need a mor... Read More

I think given our capacity and investment in EA at Amedisys, the tools and practice recommended by InfoTech is not going to be a fit. We need a more scaled down approach but will re-evaluate if anything changes. Read Less

An excellent way to leverage the concept of "standing on the shoulders" of the people that came before you-learn the good and not make the mistakes... Read More

An excellent way to leverage the concept of "standing on the shoulders" of the people that came before you-learn the good and not make the mistakes that have been made already Read Less

As we continue to navigate our Enterprise Architecture (EA) journey, his invaluable advice and guidance was great input. His insights have always b... Read More

As we continue to navigate our Enterprise Architecture (EA) journey, his invaluable advice and guidance was great input. His insights have always been instrumental in addressing critical points and ensuring our success. His expertise is incredibly beneficial in helping us tackle the challenges ahead. His input has consistently helped us make informed decisions, and I am confident that he continued support will be crucial as we move forward. Thank you in advance for great assistance. Read Less

Worst: I was late and missed out on some time with Altaz. Best: The collaboration, understanding, and ideas/output from Altaz is fantastic. He is ... Read More

Worst: I was late and missed out on some time with Altaz. Best: The collaboration, understanding, and ideas/output from Altaz is fantastic. He is the perfect person to help guide me through my current and upcoming journeys implementing EA at my company. Read Less

Good experience as a whole. Knowledgeable consultant in the topic. The service could improve by making best practice and methodologies more concr... Read More

Good experience as a whole. Knowledgeable consultant in the topic. The service could improve by making best practice and methodologies more concrete towards the organizations goals. But a good experience over all Read Less

Nitin provided an excellent overview of Info-Tech's Enterprise Architecture strategy blueprint, including the advisory service, workshops, and cons... Read More

Nitin provided an excellent overview of Info-Tech's Enterprise Architecture strategy blueprint, including the advisory service, workshops, and consulting options that are available. Read Less