Why Buy an Info-Tech Membership?

SugarCRM – a well-established player in the market for CRM platforms – recently rolled out its Fall 2019 release. From a functional perspective, the release does a good job advancing SugarCRM’s capabilities in the areas of self-service, collaboration, and sales automation.

SAP’s Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience – particularly SAP Service Cloud – the move expands the viability of SAP as an end-to-end technology partner for contact center and customer service enablement.

Coming early 2020, Zoom Rooms will be able to join Microsoft Teams meetings and Microsoft Teams Rooms will be able to join Zoom meetings.

Microsoft and Cisco have announced a partnership to enhance interoperability between Microsoft Teams Rooms and Phone System and Cisco Webex Room. The move reflects growing end-user demand for a unified communications platform that encourages mixed-vendor interoperability.

ALM Works’ Structure.Gantt extends Jira’s and Structure’s data to better manage timelines, dependencies, and resources.

Dessa, a Canadian AI start-up previously known as Deeplearni.ng, announced today the availability of Atlas 2.0, one half of its Foundations suite of tools for building, deploying and maintaining enterprise-grade machine learning (ML) models at scale.

Trello’s Leah Ryder recently blogged about that old and reliable observation about the four stages of team dynamics (Forming – Storming – Norming – Performing). We asked ourselves how this relates to the Trello cardwall and found a critical ingredient: the curator.

Workfront recently announced its acquisition of Atiim, a leading OKR (Objectives and Key Results) vendor. It plans to offer an integrated tool set called Workfront Goals in the coming year, connecting the objectives tracking front end (OKR software) to its work management application (Workfront, formerly known as @Task).