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Aug 21, 2023

Emerging IT Crucial for Our Commercial Expansion Into Space

Principal Research Director Brian Jackson discusses emerging IT tools and trends that will shape the future of commercial space missions, including AI, augmented reality and digital twins, as well as the space internet.

Sep 13, 2023

SEC Disclosure Rules: What’s the Role of the CIO?

Technical Counselor Erik Avakian describes the new SEC disclosure rules for reporting cybersecurity incidents, emphasizing the CIO's role as communicator and connector.

Sep 07, 2023

Emerging Cyber Threats in 2023 From AI to Quantum to Data Poisoning

This CSO article explores some of the main potential cyber attacks experts see as the biggest on the horizon, including AI- and generative AI-enabled attacks, enterprise AI hijacking, quantum computing, as well as data and SEO poisoning.

Sep 05, 2023

Don’t Rush Ethics in Generative AI Adoption Plans

Bill Wong, Principal Research Director, emphasizes the need for ethical frameworks and use case policies to guide the adoption of generative AI while mitigating risks.

Aug 24, 2023

Businesses Can Now Fine-Tune GPT-3.5 Turbo

This CIO Dive article discusses how fine-tuning will allow customers to improve steerability, reliable output formatting, and tone, as per OpenAI. Fine-tuning is critical for organizations looking to advance beyond a generalized chatbot.

Aug 21, 2023

Generative AI’s Momentum Casts Uncertainty Over the Future of the IT Service Desk

Mark Tauschek, VP, distinguished analyst and research fellow, shares his thoughts on the widespread discussion of generative AI and about what role a human should play, if any, with the technology as it grows better at rote tasks, especially for lower-level IT service desk positions.

Aug 17, 2023

Legacy Application Modernization Crucial for Digital Success

Research Director Ricardo de Oliveira discusses the role of ongoing legacy application modernization in achieving digital transformation success.

Aug 16, 2023

Zoom’s AI Terms Overhaul Set the Stage for Broader Data Use Scrutiny

Principal Research Director Bill Wong provides insights about data transparency and ownership as Zoom updates its terms and conditions following persistent criticism related to language that allowed the company to use customer data to train its AI systems.

Aug 10, 2023

Zoom Emphasizes Customer Consent as Critics Question AI Service Terms

Bill Wong, Principal Research Director, shared his thoughts on Zoom's recent changes to its terms and conditions that give the company more control over user data for AI projects.

Jul 28, 2023

Deepfakes Fueling the Online Anarchy: Researchers Weigh In on the Complexities of Regulation

Principal Research Director Bill Wong sheds light on the unprecedented advances in AI that have led to the development of deepfakes. These manipulations can alter existing content or even create new ones, which are almost impossible to distinguish from reality.

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