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Half of Global Consumers Will Share Personal Data for Better Experiences, Study Finds
Terra Higginson, Principal Research Director, highlights how global consumers are increasingly willing to share personal data in exchange for better experiences, according to insights from Jack Morton's research. The data indicates that consumers value personalized services and are prepared to of...
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It’s a Wrap for the HoloLens 2 Headset
Scott Bickley, research practice lead, comments on the conclusion of Microsoft's HoloLens 2 headset, noting the company's shift in focus toward a broader mixed-reality strategy and its evolving partnerships. While the HoloLens 2 played a significant role in enterprise applications, the discontinu...
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Germany’s Antitrust Authority to Look into Complaint Against Microsoft
Executive Counselor Phil Brunkard discusses Germany's antitrust authority investigating a complaint against Microsoft. The complaint focuses on Microsoft's business practices, particularly in the context of cloud services and potential anti-competitive behavior. This investigation follows increas...
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Microsoft Joins SAP, Oracle in Setting Sunset Date for Legacy ERP Support
Scott Bickley, research practice lead, discusses Microsoft's decision to end support for legacy ERP systems, joining SAP and Oracle in setting sunset dates. The move emphasizes the push toward modern, cloud-based solutions, urging enterprises to transition to newer platforms. Bickley highlights t...
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Google Joins the AI-Powered Customer Service Assistant Gold Rush
Julie Geller, principal research director, shares insights on Google's launch of an AI-powered customer service assistant designed to enhance its Customer Engagement Suite. The tool integrates advanced AI capabilities to improve customer interactions, streamline service processes, and provide per...
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AI Skills Not as Important to Employers as Basic Computer Knowledge, Study Finds
Isabelle Hertanto, IT workforce development research practice lead, explains that despite the hype around AI skills, basic computer knowledge remains more valuable to employers, as highlighted by a recent study. Many companies prioritize foundational digital skills over specialized AI expertise w...
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Salesforce Expands Access to Unstructured Data to Fuel Customer Insights
Julie Geller, principal research director, discusses Salesforce's new AI-powered tools aimed at leveraging unstructured data to provide deeper customer insights. The AgentForce AI tool integrates with Salesforce's platform to help customer service agents deliver personalized interactions by under...
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It’s Time for CIOs to Think about Post-Quantum Cryptography
Brian Jackson, principal research director and lead analyst of the Tech Trends 2025 report, discusses the need for CIOs to prepare for post-quantum cryptography as advances in quantum computing pose a threat to current encryption methods. He emphasizes the importance of adopting quantum-resistant...
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How To Thoroughly Monitor And Protect Software Supply Chains
Brian Jackson, principal research director, discusses the importance of thoroughly monitoring and protecting software supply chains, emphasizing the need for organizations to safeguard their software development processes from threats. He highlights strategies such as adopting secure coding pract...
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