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Tech Firms Inch Closer to Users with AI Wearables
Thomas Randall, director of AI market research, discusses how tech firms are moving closer to integrating AI wearables into everyday life, focusing on the innovative applications these devices could bring. AI wearables are poised to revolutionize how users interact with technology, with advanceme...
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OpenAI is No Longer Alone at the Top: The Competitive Landscape in 2024
Bill Wong, AI Research Fellow, discusses the evolving competitive landscape of AI in 2024. He highlights that OpenAI is no longer the only major player, as several other companies are now rising to challenge its dominance. Wong emphasizes how competition is driving innovation in the AI space, wit...
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At Klarna, AI Is Helping Reduce Payroll in a Big Way
Terra Higginson, principal research director, provides insights on Klarna's use of AI to significantly reduce payroll expenses. She discusses how AI tools are being leveraged to automate tasks, streamline operations, and optimize workforce management, leading to cost savings. Higginson emphasizes...
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Google Ireland Bid to Build New Data Center Rejected
Jeremy Roberts, senior research director, comments on Google's failed attempt to build a new data center in Ireland. The proposal was rejected due to environmental concerns, specifically related to power usage and potential impacts on local infrastructure. Roberts highlights the increasing scruti...
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Apple Ring Patent Highlights Potential Plan to Expand Product Lineup
Thomas Randall, director of AI market research, analyzes Apple's latest patent for a smart ring, suggesting it may signal the company's intent to diversify its product lineup further. The patent details a potential expansion into wearable technology that could enhance user interaction with other ...
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AI Test Bed Proposal for DoE a Good First Step: Analyst
Thomas Randall, director of AI market research, discusses the proposal for an AI test bed by the U.S. Department of Energy (DOE). Randall sees it as a promising first step toward advancing AI capabilities within energy applications, providing a controlled environment for developing and testing AI...
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Zoom Doubled Its Contact Center Customers in the Past Year. Can It Maintain the Momentum?
Thomas Randall and Yaz Palanichamy from Info-Tech Research Group discuss Zoom's momentum in the Contact Center as a Service (CCaaS) space during Q2, noting how the platform is gaining traction among customers. They highlight the increasing demand for flexible, scalable, and integrated customer se...
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How CIOs Can Respond to Generative AI’s ‘Moment of Reckoning’
Brian Jackson, principal research director, discusses the current state of generative AI, highlighting the shift from initial hype to a more critical assessment of its capabilities. Jackson explains how organizations are now entering the "trough of disillusionment," where the excitement fades, an...
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Equiniti Settles SEC Charges Stemming from a Pair of Cyber Intrusions
Carlos Rivera, principal advisory director, discusses the recent settlement between Equiniti and the SEC following two cyber intrusions. Rivera emphasizes the importance of robust cybersecurity measures and the need for companies to be vigilant in protecting sensitive data to avoid legal repercus...
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