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Is OpenAI Still the Enterprise Tech Influencer It Once Was?
Thomas Randall, Director of AI Market Research, observes that the initial surge of excitement surrounding ChatGPT was partly due to limited alternatives at the time. He notes that as the market has evolved, a plethora of new entrants have emerged, offering diverse AI solutions. This increased com...
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Amazon Tries to Help Alexa Get Personal
Thomas Randall, Director of AI Market Research, discusses Amazon's patent application for technology enabling Alexa to identify individual users through voice recognition, aiming to deliver personalized responses. Randall notes that such advancements could make Alexa more intuitive by understandi...
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Exactly What Would an AI-Centric OS Look Like?
Brian Jackson, Principal Research Director, explores the concept of an AI-centric operating system (OS) and its potential impact on user interaction. He envisions such an OS as one that proactively anticipates user needs, offering suggestions and automating tasks to enhance productivity. Jackson ...
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Uber Branches Out Into AI Data Labeling
Irina Sedenko, Principal Research Director, shares insights into Uber's expansion into AI data labeling services. She highlights that Uber's move to offer data labeling services aligns with its expertise in managing vast datasets, particularly in the transportation sector. Sedenko notes that by l...
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VMware’s First Contentious Year Under Broadcom Drives Customers to Weigh Other Options
Advisory Fellow Scott Bickley discusses the impact of Broadcom's acquisition of VMware on enterprise IT budgets. He notes that depending on the specific VMware products in use, customers have experienced price increases ranging from twofold to as much as twelvefold. This significant escalation in...
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Ticket Prioritization 101: Optimize Your Support Workflow
Benedict Chang, Advisory Director, and Mahmoud Ramin, Senior Research Analyst, detail effective ticket prioritization strategies for customer support teams. They emphasize the importance of distinguishing between severity and priority when managing support tickets. Severity refers to the technica...
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Meta To Try Out AI Business Tools as Enterprise Market Heats Up
Thomas Randall, Director of AI Market Research, discusses Meta's strategic move into enterprise AI solutions. He notes that Meta has invested heavily in developing foundational models like Llama to compete with OpenAI, Google, and Anthropic. Randall emphasizes that to justify these investments, M...
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Help Wanted: IT Hiring Trends in 2025
Brittany Lutes, Research Director, shares insights on the evolving IT hiring landscape as organizations prepare for 2025. She emphasizes the increasing importance of skills-based hiring, where employers prioritize candidates' competencies over traditional qualifications. Lutes notes that this app...
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So, You Don’t Have a Chief Information Security Officer? 9 Signs Your Company Needs One
Cameron Smith, Advisory Practice Lead, highlights the critical role of a Chief Information Security Officer (CISO) in organizations. He emphasizes that a CISO is essential for developing and implementing a comprehensive security strategy, managing risk, and ensuring compliance with regulations. S...
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