- Home
- Newsroom
Info-Tech in the News


OpenAI is No Longer Alone at the Top: The Competitive Landscape in 2024
Bill Wong, AI Research Fellow, discusses the evolving competitive landscape of AI in 2024. He highlights that OpenAI is no longer the only major player, as several other companies are now rising to challenge its dominance. Wong emphasizes how competition is driving innovation in the AI space, wit...
Read More


At Klarna, AI Is Helping Reduce Payroll in a Big Way
Terra Higginson, principal research director, provides insights on Klarna's use of AI to significantly reduce payroll expenses. She discusses how AI tools are being leveraged to automate tasks, streamline operations, and optimize workforce management, leading to cost savings. Higginson emphasizes...
Read More


Google Ireland Bid to Build New Data Center Rejected
Jeremy Roberts, senior research director, comments on Google's failed attempt to build a new data center in Ireland. The proposal was rejected due to environmental concerns, specifically related to power usage and potential impacts on local infrastructure. Roberts highlights the increasing scruti...
Read More

Apple Ring Patent Highlights Potential Plan to Expand Product Lineup
Thomas Randall, director of AI market research, analyzes Apple's latest patent for a smart ring, suggesting it may signal the company's intent to diversify its product lineup further. The patent details a potential expansion into wearable technology that could enhance user interaction with other ...
Read More


AI Test Bed Proposal for DoE a Good First Step: Analyst
Thomas Randall, director of AI market research, discusses the proposal for an AI test bed by the U.S. Department of Energy (DOE). Randall sees it as a promising first step toward advancing AI capabilities within energy applications, providing a controlled environment for developing and testing AI...
Read More

Zoom Doubled Its Contact Center Customers in the Past Year. Can It Maintain the Momentum?
Thomas Randall and Yaz Palanichamy from Info-Tech Research Group discuss Zoom's momentum in the Contact Center as a Service (CCaaS) space during Q2, noting how the platform is gaining traction among customers. They highlight the increasing demand for flexible, scalable, and integrated customer se...
Read More


How CIOs Can Respond to Generative AI’s ‘Moment of Reckoning’
Brian Jackson, principal research director, discusses the current state of generative AI, highlighting the shift from initial hype to a more critical assessment of its capabilities. Jackson explains how organizations are now entering the "trough of disillusionment," where the excitement fades, an...
Read More


Grok-2 Generates Controversy; Expert Reactions
Shashi Bellamkonda, principal research director, discusses the controversy surrounding Grok 2, an AI chatbot that has sparked significant debate in the tech community. Bellamkonda highlights the mixed reactions to Grok 2, noting concerns about its ethical implications, transparency, and the poten...
Read More


Equiniti Settles SEC Charges Stemming from a Pair of Cyber Intrusions
Carlos Rivera, principal advisory director, discusses the recent settlement between Equiniti and the SEC following two cyber intrusions. Rivera emphasizes the importance of robust cybersecurity measures and the need for companies to be vigilant in protecting sensitive data to avoid legal repercus...
Read More
Featured In










Media Insiders Program
Get Access to Trending Research Now
Our Media Insiders Program gives select media professionals non-restricted, on-demand access to industry research and content. Participants receive timely email notifications about trending content, can search for and obtain insights on a wide range of industry topics, and book time to speak to a subject-matter expert from our team of 200+ research analysts.
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171