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AI Shopping Tools Are Evolving, but Are They Ready for the Holidays?
Terra Higginson, Principal Research Director, says retailers using AI for holiday shopping must prioritize relevance and timing. She advises teams to test tools now, fine-tune recommendations, and ensure AI enhances, not overwhelms, the customer experience.
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New WalkMe Offering Embeds Training Directly Into Apps
Advisory Fellow Scott Bickley says WalkMe’s embedded training reflects a shift toward just-in-time enablement. He advises IT and HR leaders to assess how in-app guidance tools can reduce onboarding time, boost adoption, and support continuous learning at scale.
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Are EU Regulations Protecting Citizens Or Will They Chase Innovation Away?
Advisory Fellow Scott Bickley says well-meaning EU tech regulations may unintentionally push innovation elsewhere. He advises leaders to engage in policy conversations early and push for frameworks that balance protection with practical room for growth and experimentation.
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Albertsons deploys Google Cloud’s AI-powered tool for product discovery
Julie Geller, Principal Research Director, says AI-powered search tools like Albertsons’ can enhance product discovery, but only if tuned to shopper intent. She advises CX teams to test relevance, reduce friction, and avoid over-automation that hinders the buying journey.
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20 Fintech Strategies To Balance Innovation And Compliance
Anubhav Sharma, Research Director, says fintech leaders should define risk appetite and thresholds early. He recommends using AI-powered governance tools to support structured enterprise risk and compliance programs that scale with innovation.
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In Quantum Computing Investment, ‘The Race is On’
Brian Jackson, Principal Research Director, says growing investment in quantum computing shows nations and firms are betting on future breakthroughs. He advises tech leaders to track developments closely and plan for long-term impacts on encryption, research, and compute strategy.
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How to Break Up With Bad Technology
Julianna Bodzan, Principal Advisory Director, says breaking up with bad tech starts with recognizing sunk cost bias. Bodzan advises leaders to assess business value objectively, involve end users early, and embrace change when outdated tools block efficiency or growth.
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When to Use Copilot in Excel – And When to Skip It
Mahmoud Ramin, Senior Research Analyst, says Copilot in Excel boosts productivity for routine tasks but isn’t a substitute for deep data understanding. He advises users to apply AI support where it adds clarity, not confusion, and to validate outputs before making decisions.
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How CIOs Can Steer Legacy Tech Overhauls
Fritz Jean-Louis, Principal Cybersecurity Advisor, says modernizing legacy systems requires a strong cybersecurity foundation. He advises CIOs to assess technical debt, build in risk mitigation from the start, and treat security as a core enabler, not an afterthought, of transformation.
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