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AI Test Bed Proposal for DoE a Good First Step: Analyst
Thomas Randall, director of AI market research, discusses the proposal for an AI test bed by the U.S. Department of Energy (DOE). Randall sees it as a promising first step toward advancing AI capabilities within energy applications, providing a controlled environment for developing and testing AI...
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Apple Ring Patent Highlights Potential Plan to Expand Product Lineup
Thomas Randall, director of AI market research, analyzes Apple's latest patent for a smart ring, suggesting it may signal the company's intent to diversify its product lineup further. The patent details a potential expansion into wearable technology that could enhance user interaction with other ...
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Zoom Doubled Its Contact Center Customers in the Past Year. Can It Maintain the Momentum?
Thomas Randall and Yaz Palanichamy from Info-Tech Research Group discuss Zoom's momentum in the Contact Center as a Service (CCaaS) space during Q2, noting how the platform is gaining traction among customers. They highlight the increasing demand for flexible, scalable, and integrated customer se...
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How CIOs Can Respond to Generative AI’s ‘Moment of Reckoning’
Brian Jackson, principal research director, discusses the current state of generative AI, highlighting the shift from initial hype to a more critical assessment of its capabilities. Jackson explains how organizations are now entering the "trough of disillusionment," where the excitement fades, an...
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Equiniti Settles SEC Charges Stemming from a Pair of Cyber Intrusions
Carlos Rivera, principal advisory director, discusses the recent settlement between Equiniti and the SEC following two cyber intrusions. Rivera emphasizes the importance of robust cybersecurity measures and the need for companies to be vigilant in protecting sensitive data to avoid legal repercus...
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Grok-2 Generates Controversy; Expert Reactions
Shashi Bellamkonda, principal research director, discusses the controversy surrounding Grok 2, an AI chatbot that has sparked significant debate in the tech community. Bellamkonda highlights the mixed reactions to Grok 2, noting concerns about its ethical implications, transparency, and the poten...
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Woman Uncovers Mysterious iPhone Editing Trick: 'What Is This?'
Thomas Randall, director of AI market research, discusses the intriguing discovery of an iPhone editing trick that has gained attention online. He emphasizes how such hidden features can significantly enhance user experience by providing more control and customization options. Randall also notes ...
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RingCentral Adds New AI-Powered Features to RingCX
Shashi Bellamkonda, principal research director, highlights the introduction of new AI-powered features to RingCentral's RingCX platform. These enhancements are aimed at improving customer experience by leveraging AI for advanced call handling, analytics, and automation. Bellamkonda points out th...
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15 AI Risks Businesses Must Confront and How to Address Them
AI Research Fellow Bill Wong discusses the top AI risks businesses face and how to address them. He emphasizes the importance of understanding potential biases in AI systems, ensuring data privacy, mitigating cybersecurity threats, maintaining regulatory compliance, and addressing the ethical imp...
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