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Microsoft Patent Could Make AI Integration More Personalized
Thomas Randall, Director of AI Market Research, discusses Microsoft's recent patent application for a "topic evaluation engine for a messaging service," aimed at enhancing AI integration within digital assistant applications. Randall notes that Microsoft's strength lies in its cohesive ecosystem,...
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Stop Wasting Time Evaluating Commoditized Products
Mark Tauschek, VP, Distinguished Analyst & Research Fellow, advises organizations to stop spending time on evaluating commoditized products and instead focus on assessing high-value, differentiated solutions. He argues that extensive evaluations of standard, widely available products can lead to ...
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Effective Phishing Exercises: How To Plan, Execute And Follow Up
Barry Cousins, Distinguished Analyst and Research Fellow, emphasizes the importance of grounding phishing simulations in recent, real-world attack scenarios. He cautions that without this context, employees may perceive the simulations as deceptive, leading to a loss of trust. By aligning exercis...
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Most Consumers Prefer Live Agents for Customer Service, Survey Finds
Julie Geller, Principal Research Director, discusses the evolving landscape of customer service, emphasizing findings from a recent survey that reveal a continued preference for live agents over AI-powered chatbots. She highlights that while chatbots and AI can handle basic tasks, complex custome...
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New ‘Open’ Cloud Coalition Not So Open: Analyst
Phil Brunkard, Executive Counselor, offers insights on the Open Cloud Coalition's launch, highlighting concerns about the coalition's actual openness despite its stated mission to enhance cloud compatibility. He suggests that its membership structure and focus could limit true interoperability an...
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How An AI Audit Can Jump-Start Your Project Portfolio
Barry Cousins, Distinguished Analyst and Research Fellow, discusses the value of conducting an AI audit to optimize project portfolios. He explains that such an audit can identify resource overlaps and potential efficiencies, driving higher impact and ROI for AI initiatives. Cousins emphasizes th...
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OSI Unveils Open Source AI Definition 1.0
Brian Jackson, Principal Research Director, comments on the Open Source Initiative's launch of its Open Source AI Definition 1.0, establishing guidelines for open-source AI development. This framework aims to clarify and standardize open-source principles in AI, emphasizing transparency, collabor...
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SAP Ups AI Factor in its SuccessFactors HCM Suite
Scott Bickley, Advisory Fellow, discusses SAP's enhancement of AI capabilities within its SuccessFactors HCM suite, aimed at improving HR management and decision-making. This integration supports tasks like recruiting, performance evaluation, and employee engagement, helping organizations leverag...
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Tech FOMO Can Hurt on the Comedown. Can the Cycle Be Broken?
Thomas Randall, Director of AI Market Research, explores the impact of "tech FOMO" on business strategies, particularly in how overenthusiasm for emerging technologies like AI and blockchain can lead to missed expectations on the downswing. He discusses the importance of balanced, strategic adopt...
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