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How Executives Can Counter AI Impersonation
Brian Jackson, Principal Research Director, says AI deepfakes are eroding trust in executive communications. He advises CIOs to shift from traditional cybersecurity to layered trust architectures that combine tech, training and policy to verify authenticity.
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3 of the Spookiest Customer Experiences
Terra Higginson, Principal Research Director, says personalization can creep into “copy‑me” territory when platforms turn users into data assets. She advises brands to be transparent about what they keep, why, and how long, if they want to keep customer trust.
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How To Keep Conflict From Slowing Down Tech Projects
Research Fellow Barry Cousins says project delays often stem from people debating decisions they don’t actually own. He advises leaders to clarify roles and decision rights early to avoid wasted time and keep execution on track.
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Enterprises Grapple With Pros, Cons (and Costs) of Cloud-First Strategy
Jeremy Roberts, senior director of research and content, says cloud centralization has created lock-in and sticker shock for many enterprises. He advises CIOs to reassess cloud strategies with a clear understanding of business needs, growth trajectory, and control trade-offs.
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6 Essential Rules for Unleashing AI on Your Software Development Process - And the No. 1 Risk
Research Director Andrew Kum‑Seun says embedding AI across delivery teams boosts productivity but also magnifies hidden risks in development workflows. He advises beginning with targeted pilots and focusing on people and process before scaling.
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Oracle’s Cloud Strategy an Increasingly Risky Bet
Advisory Fellow Scott Bickley says that while Oracle’s cloud strategy is ambitious, the scale of investment and execution risk make it a significant bet for enterprise buyers. He advises CIOs to monitor capacity, timelines, and ecosystem risk as part of decision-making.
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The Revised Microsoft-OpenAI Deal Teases Far More Than It Delivers
Advisory Fellow Scott Bickley says the revised Microsoft‑OpenAI deal signals a long‑term repositioning for both firms. He advises enterprises to watch governance mechanisms and contractual exit clauses as AI partnerships evolve.
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US Department of Energy Advances Nuclear Program for AI Data Centers
Research Director Andy Best says the DOE’s Oak Ridge RFP reflects a trade-off between speed, accountability, and public value. He advises stakeholders to weigh the risks of bypassing local reviews as the urgency for AI infrastructure accelerates.
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How Today’s Technology Can Eliminate CX Friction: Tech Pros’ Tips
Anubhav Sharma, Research Director, says technology can eliminate customer‑experience friction by automating repetitive tasks and unifying data across touchpoints. He advises firms to embed identity, context, and intent into every interaction so the service feels seamless and human.
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