The time and cost savings listed above are just estimates, but I believe the work we are doing with InfoTech will potentially save us around 4 weeks of time/work and cost savings of ~$25,000 from man hours as well as planning and testing for DR to be better prepared. There are no worst parts to our experience. We have not completed the work with Andrew yet, so what I will say is that I'm looking forward to how we bring all of this together. We've done pieces of the project like beginning work on the BIA and we'll be doing a tabletop in December. I want to see how we bring all of the pieces together to create a workable plan. Andrew is extremely knowledgeable and patient. He takes his time to make sure we understand and he's also very good about using healthcare examples, so it relates to our field. He's wonderful to work with and I am confident at the end of this project we will have a plan and understand the process, so it will be something we can continue to use going forward.

The best part was going through the BIA and with the different business groups - Finance, The Mayor's Office, Fire, and DIT. The conversations were exceptionally revealing and gave us amazing clarity as to how to prioritize systems and applications. Very very valuable to providing actionable items and direction forward as we flesh out a comprehensive DRP. The worst part was being pulled in other directions to mitigate COVID-19 and not being present for all of the discussions - I missed out on parts of the process. However, this is true to life and how we operate on a day to day basis. It is really my team of staff and trusted partners who carry the torch.

Frank was excellent, as always.

The tools in the DRP blueprint look very useful and practical. Darin did a great job going through the process with our team.

Great work by Andrew Sharp has made this process fruitful and fun at the same time.

The exercise was extremely helpful, we finished it in record time compared if we did it on our own. The service provided exceeded our expectations and the delivabals were of excellent quality.

Franks patients and knowledge keeps this project in line and accomplishing milestones of very significance to the BIA scope of the project. Great person to work with.

Andrew Sharp has been a great mentor during the whole process, I do appreciate all the help he has been offering!!

Joe was able to get and keep everyone engaged...for 4 days! The deliverables were presented in an exec-meeting the day after receiving them; they were good-to-go! We had done some last-minute pre-planning (i.e., discussing when non-IT execs should be involved) which should have been done earlier. Since we cut it close, many of them were unable to attend.

The walk-thru of the tool and interaction with Andrew along with the many insights he provides are valuable inputs to some key discussions that are currently ongoing.

The discussion of strategies for approaching updates to the pandemic plan on the basis of the current/recent experience was extremely helpful and motivating. Thanks for that.

Analyst is patient and well-informed. The worst part is realizing we were not making DR RTO and RPO a priority. We exceeded very well in many areas for DR Planning and were falling short on a few items. This exercise ensured we were informed of our current as is and where we need to go.

The best part of the experience is working with Frank who shared detailed insights and his expertise on DR and how we could right-size IT DR planning for our specific environment. I really appreciated the call summaries that allowed info to be easily shared with the team. Given the limited time frame allowed to progress on this effort, causing the calls to go over an extended time period the consistent regular calls ensured continuity and contributed to the overall experience.

New perspective on DR/BD methodology, likely a more realistic approach.

Best parts are FRANK TROVATO! Frank is stellar in all he says and does. Where do I begin? Frank communicates with me at my level of knowledge until I understand the subject matter. Frank allows me to direct our meetings to meet my immediate needs instead of driving his own agenda. Initially, I thought he had a dedicated scribe on all of our calls because Franks minutes are so complete and thorough. Frank has an empathetic and engaging personality, he never makes anyone feel like they are less than or unintelligent. Frank is an incredibly positive person and activities that would frustrate me or anyone he glides right through and always has an encouraging word to keep the project moving forward. I knew going into the project my knowledge of the subject matter was minimal. Frank has made the transition easier for me and trained me effectively. As a person in the IT industry for 23 years, I have learned techniques from his overall engagement. In my mind, he is irreplaceable and should be honored by InfoTech for his professional and expertise that is beyond my experience with other subject matter experts. I am so happy to have him as my partner to help ensure my success.

Frank was very knowledgeable and easy to work with. I didn't have any bad experiences. Looking forward to doing another Blueprint.

The best part would have been the competence of the resources assigned to us. They were both excellent guides and communicators. They really kept things organized and on track. The worst part had to do with a division or two that did not come prepared (after multiple pre-conversations and advice on the requirements of the sessions). However, should we choose to do a follow up, I feel these same individuals may now understand DR prep better to be more productive.