• The COVID-19 pandemic is creating significant challenges across every sector, but even the deepest crisis will eventually pass. However, many of the changes it has brought to how organizations function are here to stay.
• As an IT leader, it can be challenging to envision what this future state will look like and how to position IT as a trusted partner to the business to help steer the ship as the crisis abates.

Our Advice

Critical Insight

• Organizations need to cast their gaze into the “New Normal” and determine an appropriate strategy to stabilize their operations, mitigate ongoing challenges, and seize new opportunities that will be presented in a post-COVID-19 world.
• IT needs to understand the key trends and permanent changes that will exist following the crisis and develop a proactive roadmap for rapidly adapting their technology stack, processes, and resourcing to adjust to the new normal.

Impact and Result

• Info-Tech recommends a three-step approach for adapting to the new normal: begin by surveying crucial changes that will occur as a result of the COVID-19 pandemic, assess their relevance to your organization’s unique situation, and create an initiatives roadmap to support the new normal.
• This mini-blueprint will examine five key themes: changing paradigms for remote work, new product delivery models, more self-service options for customers, greater decentralization and agility for organizational decision making, and a renewed emphasis on security architecture.