Infrastructure & Operations
Recommended Key Initiative Plan
These 9 initiatives have been found to elicit the most significant measurable impact for professionals in this role.
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End-User Computing
Featured Blueprints
May 23, 2018
Focus on creating a streamlined set of tools that users need and want. Shape demand for these supported tools by engaging with end users long after...
March 29, 2018
Info-Tech’s 2018 Infrastructure Trend report aims to help Infrastructure & Operations managers cut through the hype surrounding the discussion of n...
January 30, 2018
Vendors are pushing unified endpoint management (UEM) products. Teams struggling with device management are hoping that UEM is their savior. Unfort...
August 22, 2017
End user wants and needs have evolved. The consumerization is leading to the proliferation of devices, which makes it difficult to meet those needs...
June 01, 2017
IT infrastructure is changing wildly. Info-Tech’s trend report is an accessible source of information on developments in the infrastructure space, ...
November 16, 2016
IT infrastructure can do more than just keep the lights on. Leverage the insights of a diverse working group to create a list of technologies that ...
July 26, 2016
Organizations are losing productivity from managing the limitations of yesterday’s technology. The business is changing and the current communicati...
July 04, 2016
Unified Communications as a Service has brought the tools necessary to maximize flexibility, collaboration, and user mobility at all levels of the ...
Resources
I&O Process Management
Featured Blueprints
December 21, 2018
Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. Th...
December 06, 2018
Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Do...
November 02, 2018
All too often, Infrastructure is left in a reactive mode, overwhelmed with work, while the business fumes at the delay. Follow the roadmap process ...
October 18, 2018
Configuration management empowers almost every IT management and governance process. Create a plan to harness this superpower, one IT service at a ...
May 09, 2018
IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies ...
January 04, 2018
Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service...
November 13, 2017
IT infrastructure leaders have to walk a tightrope to provide enough capacity for critical business processes while avoiding overprovisioning. Both...
April 07, 2017
Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
Resources
Networks & Data Center
Featured Blueprints
October 18, 2018
Adoption of public cloud services, especially public cloud Infrastructure-as-a-Service (IaaS), continues to grow. Among the dozens of players in cl...
October 18, 2018
The current landscape for backup and availability software represents a range of industry veterans and aggressive newcomers. The lineage of veteran...
April 18, 2018
The cloud is more appealing than ever, but misinformation is rife. Use Info-Tech’s methodology to evaluate workloads for their cloud suitability, i...
July 18, 2017
It is difficult to find a holistic, modern network solution that delivers the services demanded by rapidly changing business and IT needs. Engage s...
March 31, 2017
The storage space continues to evolve, with flash becoming a norm in many solution offerings. Explore the top vendors in the mid-range storage spa...
March 17, 2017
The business, more than ever, is expecting IT to deliver cloud-like features and capabilities. Explore the top vendors in the hyperconverged infra...
December 06, 2016
Data continues to grow at an exponential rate, and your current storage solutions will not meet all your future needs. Info-Tech’s methodology for ...
August 31, 2016
Containers are coming, and as enablers of development, infrastructure will be tasked with adopting them. Info-Tech’s approach to adopting applicati...
Resources
Operations
Featured Blueprints
January 08, 2019
While the tiered approach to service support works in some organizations, for many others it results in debilitating silos, a breakdown in communic...
January 08, 2019
Create an effective, right-sized DRP: discover current capabilities, define business requirements, and close gaps to deliver service continuity.
November 20, 2018
The shift-left strategy alone is not enough to get buy-in from tiers 2 and 3 technicians to adopt process changes. This project will give infrastru...
October 10, 2018
Disaster recovery (DR) is a great use case for kick starting your cloud adoption efforts. Cloud DR can also help you to optimize the on-demand pric...
July 10, 2018
IT and business leaders understand the importance of the service desk, which consistently ranks as one of the most important services that IT provi...
April 13, 2018
Developing disaster recovery is a crucial function of the IT department, and infrastructure managers are tasked with executing the plan. While the ...
December 22, 2017
Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department...
November 29, 2017
Evaluating your desired ITSM vendor and negotiating the software agreement can be daunting. Vendors do this for a living, so it’s important that yo...