Infrastructure & Operations
Recommended Key Initiative Plan
These 9 initiatives have been found to elicit the most significant measurable impact for professionals in this role.
- 1. Assess End-User Satisfaction
- 2. Standardize the Service Desk
- 3. Exploit Disruptive Infrastructure Technology
- 4. Build an Infrastructure Roadmap
- 5. Craft a Cloud Strategy
- 6. Create a Right-Sized Disaster Recovery Plan
- 7. Develop an End-User Computing Strategy
- 8. Develop and Manage an Infrastructure & Operations Budget
- 9. Optimize Skills for Infrastructure & Operations
End-User Computing
Featured Blueprints
February 28, 2022
A good device is necessary for improving IT satisfaction, but it’s not enough. User support and modernizing applications are the other pivotal fact...
February 18, 2022
We have spent the last three months gathering signals from key vendors, standards bodies, industry organizations, notable tech influencers, reputab...
October 28, 2021
The pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. ...
September 07, 2021
Adopt zero-touch provisioning to provide better services to your end users. Design the zero-touch experience, update your IT asset management pract...
March 19, 2021
Govern Office 365 is a blueprint for successful employment of Office 365's core services, OneDrive, Teams, and SharePoint. Follow its methodology t...
March 17, 2021
Shift from the emergency to the next normal.
September 22, 2020
The most important aspect of implementing a digital workspace is organizational change management. To truly take advantage of these advertised bene...
July 27, 2020
This blueprint explores the types of collaboration tools available, how this marketspace emerged, and future trends. The Buyer’s Guide offers metho...
Resources
I&O Process Management
Featured Blueprints
April 06, 2022
Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. Th...
July 23, 2021
AI, ML, and IT automation are becoming a necessity for managing complex organizations, enabling speed and agility of response. This research is des...
June 22, 2021
Build a service configuration management practice around the IT services that are most important to the organization. Prioritize configuration item...
June 22, 2021
Infrastructure and application change occur constantly, driven by changing business needs, requests for new functionality, operational releases and...
May 18, 2021
The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business req...
March 17, 2021
Shift from the emergency to the next normal.
March 09, 2021
Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable...
February 12, 2021
Technical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, mea...
Resources
Networks & Data Center
Featured Blueprints
May 02, 2022
Backup and archive are two very different operations that are quite often confused or misplaced. IT and business leaders are tasked with protectin...
March 19, 2021
Govern Office 365 is a blueprint for successful employment of Office 365's core services, OneDrive, Teams, and SharePoint. Follow its methodology t...
March 12, 2021
Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successf...
December 08, 2020
Develop processes, procedures, and policies to effectively manage cloud costs.
November 30, 2020
SD-WAN is a technology capable of delivering immediate business value in a very tangible, hard dollar way. It has a host of additional operational ...
November 05, 2020
Develop processes, procedures, and policies to effectively manage cloud costs.
October 06, 2020
Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successf...
August 14, 2020
The absence of a robust data protection strategy can expose the organization to so much risk that it halts operations altogether. IT departments ne...
Resources
Operations
Featured Blueprints
January 05, 2022
Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
March 11, 2021
There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your uniqu...
March 05, 2021
Defining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you have the...
February 16, 2021
Identity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be...
February 05, 2021
Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT ...
February 04, 2021
The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business...
February 02, 2021
Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering re...
January 14, 2021
Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve ...