Infrastructure & Operations
Recommended Key Initiative Plan
These 9 initiatives have been found to elicit the most significant measurable impact for professionals in this role.
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End-User Computing
Featured Blueprints
September 22, 2020
The most important aspect of implementing a digital workspace is organizational change management. To truly take advantage of these advertised bene...
July 27, 2020
This blueprint explores the types of collaboration tools available, how this marketspace emerged, and future trends. The Buyer’s Guide offers metho...
June 23, 2020
Organizations’ collaboration toolsets are increasingly disordered and overburdened. This blueprint aids members in creating a collaboration strateg...
May 29, 2020
Use Info-Tech’s Microsoft Teams Cookbook to successfully implement and use Teams. This cookbook includes recipes for IT best practices for governan...
February 19, 2020
Infrastructure leaders are busy. They almost always have more to do than they have time to do, making prioritization a core competency. Info-Tech’s...
January 22, 2019
Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a la...
May 23, 2018
Focus on creating a streamlined set of tools that users need and want. Shape demand for these supported tools by engaging with end users long after...
March 29, 2018
Info-Tech’s 2018 Infrastructure Trend report aims to help Infrastructure & Operations managers cut through the hype surrounding the discussion of n...
Resources
I&O Process Management
Featured Blueprints
December 08, 2020
Develop processes, procedures, and policies to effectively manage cloud costs.
November 05, 2020
Develop processes, procedures, and policies to effectively manage cloud costs.
November 04, 2020
Asset management isn’t a dying process, it’s just more complicated. Cloud hasn’t eliminated the need for asset management, it’s just become another...
October 08, 2020
It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage...
September 11, 2020
Infrastructure and application change occur constantly, driven by changing business needs, requests for new functionality, operational releases and...
July 06, 2020
Executives are aware of the numerous benefits asset management offers, but many organizations lack a defined ITAM program. Without a dedicated and ...
July 01, 2020
Executives are often aware of the benefits asset management offers, but many organizations lack a defined program to manage their hardware. Efforts...
July 01, 2020
With no formal standards in place for managing software, organizations are at risk for costly software audits and poorly executed software spends. ...
Resources
Networks & Data Center
Featured Blueprints
December 08, 2020
Develop processes, procedures, and policies to effectively manage cloud costs.
November 30, 2020
SD-WAN is a technology capable of delivering immediate business value in a very tangible, hard dollar way. It has a host of additional operational ...
November 05, 2020
Develop processes, procedures, and policies to effectively manage cloud costs.
October 06, 2020
Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successf...
August 14, 2020
The absence of a robust data protection strategy can expose the organization to so much risk that it halts operations altogether. IT departments ne...
March 06, 2020
Use this blueprint to document people, process, and technology aspects of cloud strategy at your organization. This project helps align IT and the ...
July 11, 2019
This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
June 20, 2019
Cloud services are taking over the world. But it’s not always easy to control cost, manage variability, and reduce complexity. Use reserved instanc...
Resources
Operations
Featured Blueprints
January 14, 2021
Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve ...
January 13, 2021
Due to the 2020 pandemic, millions of workers were forced to work remotely, and this has now become the new model of work for many businesses. In t...
January 07, 2021
Go beyond the blind adoption of best-practice frameworks. No simple formula exists for improving service desk maturity. Use diagnostic tools to ass...
December 08, 2020
Develop processes, procedures, and policies to effectively manage cloud costs.
December 03, 2020
Create an effective, right-sized DRP: discover current capabilities, define business requirements, and close gaps to deliver service continuity.
November 05, 2020
Develop processes, procedures, and policies to effectively manage cloud costs.
October 08, 2020
Build an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from he...
October 06, 2020
Implement a structured and repeatable process, applied to one business unit at a time. Keep BCP planning efforts manageable and enable business uni...