Infrastructure & Operations
Recommended Key Initiative Plan
These 9 initiatives have been found to elicit the most significant measurable impact for professionals in this role.
- 1. End User Satisfaction Program
- 2. Standardize the Service Desk
- 3. Build Your Infrastructure Roadmap
- 4. Exploit Infrastructure Disruptive Technology
- 5. Define your cloud vision
- 6. Govern Office365
- 7. Build a right-sized IT DRP
- 8. Modernize & Transform End User Computing
- 9. Document your cloud strategy
End-User Computing
Featured Blueprints
December 01, 2022
End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understa...
November 28, 2022
Re-envision your enterprise print environment by documenting your current printer inventory, costs, and usage; identifying opportunities to reduce ...
September 23, 2022
As a CIO, there is a need to move beyond day-to-day technology management with an ever-increasing need to forecast technology impacts. Not just fro...
August 02, 2022
Windows 11 is a step forward in endpoint security and functionality. Windows 10 is living on borrowed time, with a defined end of support date of O...
July 28, 2022
The large volume of IoT devices and lack of insight into vendor solutions make it hard for IT and the business to manage the lifecycle and guarante...
July 19, 2022
User adoption and setting up guardrails in governance are the focuses of the CoE in its early stages. Purge obsolete data from legacy share servers...
June 21, 2022
Information protection and governance is NOT something you do once and then you are complete. It is a constant process where you start with the bas...
May 27, 2022
VDI and DaaS users expect their user experience to be at least equal to that provided by a physical PC, and they do not care about the underlying i...
Resources
I&O Process Management
Featured Blueprints
October 28, 2022
Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations...
October 14, 2022
IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to le...
September 19, 2022
Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform,...
September 13, 2022
Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and ...
August 25, 2022
Whether they know it or not, every organization engages in incident management. Optimizing the incident management process by developing a workflow...
August 23, 2022
With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out t...
August 16, 2022
Increasingly, large institutions and governments are adopting cloud-first postures for delivering IT resources. Combined with the growth of cloud o...
August 16, 2022
Enormous amounts of IT budget are allocated to projects each year, but once the project is over, how do you manage the change and ensure the system...
Resources
Networks & Data Center
Featured Blueprints
December 01, 2022
End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understa...
November 14, 2022
The rise of cybersecurity risks has led backup vendors to evolve their products to counter these risks. This document describes the path to that ch...
October 28, 2022
Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations...
August 18, 2022
The cloud is a multifaceted concept with lots of upside, but lots of potential downside as well, if used improperly. This blueprint will help you b...
August 16, 2022
This blueprint reviews the characteristics, pros, and cons of cloud services, helping readers understand when to employ software-, platform-, and i...
June 29, 2022
The enterprise network of 2020 and beyond is changing, with increasing distributed services, “off network” services, remote users, and security thr...
May 02, 2022
Backup and archive are two very different operations that are quite often confused or misplaced. IT and business leaders are tasked with protectin...
March 19, 2021
Govern Office 365 is a blueprint for successful employment of Office 365's core services, OneDrive, Teams, and SharePoint. Follow its methodology t...
Resources
Operations
Featured Blueprints
December 01, 2022
Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer...
November 21, 2022
Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t...
October 14, 2022
An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project ma...
August 23, 2022
With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out t...
July 22, 2022
Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics...
July 21, 2022
Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve ...
January 05, 2022
Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
March 11, 2021
There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your uniqu...