Infrastructure & Operations
End-User Computing
Featured Blueprints
January 20, 2026
The Infrastructure & Operations Priorities 2026 report outlines five critical initiatives to help I&O leaders break free of the technical debt, leg...
June 11, 2025
Learn about what's ahead for governance, governance as an organizational response, and more from this LIVE 2025 keynote presentation.
June 11, 2025
The AI ecosystem is much more than just an AI model, requiring configuration, data collection, machine resource management, and more to drive value.
June 11, 2025
If you had to start entirely from scratch, with no team or AI technology, how would you start building an AI chatbot? How would you do it in 12 mon...
June 11, 2025
Deepen your understanding of AI. Explore the valuable insights and actionable takeaways from this keynote presentation delivered at Info-Tech LIVE ...
June 10, 2025
Virtually every organization today recognizes that AI is critical to their future success. Yet many still struggle to define a clear AI strategy an...
June 10, 2025
Explore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025.
May 06, 2025
As hybrid and fully remote work cements itself as a mainstay of modern society, end user computing devices are increasingly core enablers of produc...
Resources
I&O Process Management
Featured Blueprints
January 15, 2026
This practical research framework will help you identify, prioritize, and select AI use cases that offer the most cost-cutting potential for your o...
January 12, 2026
IT infrastructure and operations teams must balance meeting everyday demands with planning for the future. But I&O’s plate is already overloaded w...
September 04, 2025
Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the ne...
June 12, 2025
Learn more about leveraging exponential technology to meet socio-political and cultural uncertainty head on and explore other transformative insigh...
June 11, 2025
Explore why HR is a critical partner for IT as organizations face rapid change in skills, collaboration, leadership, and organizational design driv...
June 10, 2025
Learn more about adopting a CEO mindset and running IT by the numbers in this LIVE 2025 keynote presentation.
June 10, 2025
Virtually every organization today recognizes that AI is critical to their future success. Yet many still struggle to define a clear AI strategy an...
May 16, 2025
Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech l...
Resources
Networks & Data Center
Featured Blueprints
January 22, 2026
Many organizations choose to outsource IT infrastructure, but the results often disappoint – and outsourcing only amplifies internal gaps and ineff...
January 07, 2026
Cloud adoption has moved faster than the decisions and controls needed to manage it. The result is fragmented deployments, spiraling costs, and poo...
November 04, 2025
When it comes to data centers, the competitive edge is no longer in owning infrastructure but in strategically placing workloads. Each workload has...
November 01, 2024
When an incident occurs, you need access to the information that will help you find issues quickly and before customers are affected. To achieve th...
June 06, 2024
For many organizations, jumping on the cloud bandwagon has not translated into immediate cost savings. Complex pricing models, misallocation of res...
March 28, 2024
The process of selecting alternative network solutions involves considering factors such as scalability, performance, cost-effectiveness, and techn...
March 01, 2024
Edge computing could give your business a competitive advantage by reducing latency while increasing privacy and reliability. But ensure you have a...
February 21, 2024
Cloud costs may be unexpected or higher than expected due to factors such as data egress costs, storage costs, or fluctuating usage patterns. Payme...
Resources
Operations
Featured Blueprints
October 01, 2025
The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to re...
June 10, 2025
As organizations increasingly adopt AI, CIOs now have increased expectations placed upon them, including digital transformation and AI innovation. ...
May 03, 2024
This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT se...
April 17, 2024
You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical system...
March 07, 2024
Understand key trends and differentiating features in the business continuity management (BCM) software marketspace to help you find the right fit.
November 22, 2023
Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build...
April 21, 2023
You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualize...
April 10, 2023
Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the res...