Infrastructure & Operations
Recommended Key Initiative Plan
These 9 initiatives have been found to elicit the most significant measurable impact for professionals in this role.
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End-User Computing
Featured Blueprints
January 22, 2019
Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a la...
May 23, 2018
Focus on creating a streamlined set of tools that users need and want. Shape demand for these supported tools by engaging with end users long after...
March 29, 2018
Info-Tech’s 2018 Infrastructure Trend report aims to help Infrastructure & Operations managers cut through the hype surrounding the discussion of n...
January 30, 2018
Vendors are pushing unified endpoint management (UEM) products. Teams struggling with device management are hoping that UEM is their savior. Unfort...
August 22, 2017
End user wants and needs have evolved. The consumerization is leading to the proliferation of devices, which makes it difficult to meet those needs...
June 01, 2017
IT infrastructure is changing wildly. Info-Tech’s trend report is an accessible source of information on developments in the infrastructure space, ...
November 16, 2016
IT infrastructure can do more than just keep the lights on. Leverage the insights of a diverse working group to create a list of technologies that ...
July 26, 2016
Organizations are losing productivity from managing the limitations of yesterday’s technology. The business is changing and the current communicati...
Resources
I&O Process Management
Featured Blueprints
July 11, 2019
This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
February 27, 2019
Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, ge...
January 22, 2019
Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a la...
December 21, 2018
Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. Th...
December 06, 2018
Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Do...
November 02, 2018
All too often, Infrastructure is left in a reactive mode, overwhelmed with work, while the business fumes at the delay. Follow the roadmap process ...
October 18, 2018
Configuration management empowers almost every IT management and governance process. Create a plan to harness this superpower, one IT service at a ...
May 09, 2018
IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies ...
Resources
Networks & Data Center
Featured Blueprints
July 11, 2019
This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
June 20, 2019
Cloud services are taking over the world. But it’s not always easy to control cost, manage variability, and reduce complexity. Use reserved instanc...
February 27, 2019
Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, ge...
January 22, 2019
Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a la...
October 18, 2018
Adoption of public cloud services, especially public cloud Infrastructure-as-a-Service (IaaS), continues to grow. Among the dozens of players in cl...
October 18, 2018
The current landscape for backup and availability software represents a range of industry veterans and aggressive newcomers. The lineage of veteran...
April 18, 2018
The cloud is more appealing than ever, but misinformation is rife. Use Info-Tech’s methodology to evaluate workloads for their cloud suitability, i...
July 18, 2017
It is difficult to find a holistic, modern network solution that delivers the services demanded by rapidly changing business and IT needs. Engage s...
Resources
Operations
Featured Blueprints
June 05, 2019
As organizations become more technologically complex, service desks are becoming highly skilled business technology service hubs. Articulating a cl...
February 08, 2019
Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter wi...
January 22, 2019
Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a la...
January 08, 2019
While the tiered approach to service support works in some organizations, for many others it results in debilitating silos, a breakdown in communic...
January 08, 2019
Create an effective, right-sized DRP: discover current capabilities, define business requirements, and close gaps to deliver service continuity.
November 20, 2018
The shift-left strategy alone is not enough to get buy-in from tiers 2 and 3 technicians to adopt process changes. This project will give infrastru...
October 10, 2018
Disaster recovery (DR) is a great use case for kick starting your cloud adoption efforts. Cloud DR can also help you to optimize the on-demand pric...
July 10, 2018
IT and business leaders understand the importance of the service desk, which consistently ranks as one of the most important services that IT provi...