Infrastructure & Operations
End-User Computing
Featured Blueprints
June 11, 2025
If you had to start entirely from scratch, with no team or AI technology, how would you start building an AI chatbot? How would you do it in 12 mon...
June 11, 2025
The AI ecosystem is much more than just an AI model, requiring configuration, data collection, machine resource management, and more to drive value.
June 11, 2025
Learn about what's ahead for governance, governance as an organizational response, and more from this LIVE 2025 keynote presentation.
June 11, 2025
Deepen your understanding of AI. Explore the valuable insights and actionable takeaways from this keynote presentation delivered at Info-Tech LIVE ...
June 10, 2025
Virtually every organization today recognizes that AI is critical to their future success. Yet many still struggle to define a clear AI strategy an...
June 10, 2025
Explore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025.
May 06, 2025
As hybrid and fully remote work cements itself as a mainstay of modern society, end user computing devices are increasingly core enablers of produc...
January 14, 2025
For I&O leaders, 2025 will demand an evolution from a reactive, support-focused IT function to a strategic partner driving organizational success. ...
Resources
I&O Process Management
Featured Blueprints
June 12, 2025
Learn more about leveraging exponential technology to meet socio-political and cultural uncertainty head on and explore other transformative insigh...
June 11, 2025
Explore why HR is a critical partner for IT as organizations face rapid change in skills, collaboration, leadership, and organizational design driv...
June 10, 2025
Virtually every organization today recognizes that AI is critical to their future success. Yet many still struggle to define a clear AI strategy an...
June 10, 2025
Learn more about adopting a CEO mindset and running IT by the numbers in this LIVE 2025 keynote presentation.
May 16, 2025
Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech l...
April 30, 2025
IT operations are increasingly exploring automation as a critical lever for driving efficiency and innovation – but automation is complex and succe...
March 14, 2025
Ensuring IT infrastructure keeps pace with constant technological change is not just a technical challenge but a strategic imperative – falling beh...
December 12, 2024
Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
Resources
Networks & Data Center
Featured Blueprints
November 01, 2024
When an incident occurs, you need access to the information that will help you find issues quickly and before customers are affected. To achieve th...
June 06, 2024
For many organizations, jumping on the cloud bandwagon has not translated into immediate cost savings. Complex pricing models, misallocation of res...
March 28, 2024
The process of selecting alternative network solutions involves considering factors such as scalability, performance, cost-effectiveness, and techn...
March 01, 2024
Edge computing could give your business a competitive advantage by reducing latency while increasing privacy and reliability. But ensure you have a...
February 21, 2024
Cloud costs may be unexpected or higher than expected due to factors such as data egress costs, storage costs, or fluctuating usage patterns. Payme...
February 20, 2024
The evolving landscape of AI development and hosting methods will have a significant impact on IT teams and managed infrastructure. Balancing AI in...
December 22, 2023
Microsoft 365 is as difficult to wrangle as it is valuable. Leverage best practices to produce governance outcomes aligned with your goals.
November 30, 2023
Use the Info-Tech approach of identify, assess, and align your backups with your organization’s data protection requirements.
Resources
Operations
Featured Blueprints
June 10, 2025
As organizations increasingly adopt AI, CIOs now have increased expectations placed upon them, including digital transformation and AI innovation. ...
October 15, 2024
The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to re...
May 03, 2024
This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT se...
April 17, 2024
You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical system...
March 07, 2024
Understand key trends and differentiating features in the business continuity management (BCM) software marketspace to help you find the right fit.
November 22, 2023
Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build...
April 21, 2023
You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualize...
April 10, 2023
Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the res...