Infrastructure & Operations
Recommended Key Initiative Plan
These 9 initiatives have been found to elicit the most significant measurable impact for professionals in this role.
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End-User Computing
Featured Blueprints
February 19, 2020
Infrastructure leaders are busy. They almost always have more to do than they have time to do, making prioritization a core competency. Info-Tech’s...
January 22, 2019
Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a la...
May 23, 2018
Focus on creating a streamlined set of tools that users need and want. Shape demand for these supported tools by engaging with end users long after...
March 29, 2018
Info-Tech’s 2018 Infrastructure Trend report aims to help Infrastructure & Operations managers cut through the hype surrounding the discussion of n...
January 30, 2018
Vendors are pushing unified endpoint management (UEM) products. Teams struggling with device management are hoping that UEM is their savior. Unfort...
August 22, 2017
End user wants and needs have evolved. The consumerization is leading to the proliferation of devices, which makes it difficult to meet those needs...
June 01, 2017
IT infrastructure is changing wildly. Info-Tech’s trend report is an accessible source of information on developments in the infrastructure space, ...
November 16, 2016
IT infrastructure can do more than just keep the lights on. Leverage the insights of a diverse working group to create a list of technologies that ...
Resources
I&O Process Management
Featured Blueprints
January 17, 2020
This blueprint will help you score quick wins and build a process to manage IT automation.
September 24, 2019
Global spend on the cloud is growing. IT asset managers need to learn how to manage utility, not just physical assets.
August 08, 2019
Assess and make needed changes to prepare your IT operations team and environment for cloud services.
July 11, 2019
This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
February 27, 2019
Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, ge...
January 22, 2019
Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a la...
December 21, 2018
Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. Th...
December 06, 2018
Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Do...
Resources
Networks & Data Center
Featured Blueprints
March 06, 2020
Use this blueprint to document people, process, and technology aspects of cloud strategy at your organization. This project helps align IT and the ...
July 11, 2019
This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
June 20, 2019
Cloud services are taking over the world. But it’s not always easy to control cost, manage variability, and reduce complexity. Use reserved instanc...
February 27, 2019
Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, ge...
January 22, 2019
Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a la...
October 18, 2018
Adoption of public cloud services, especially public cloud Infrastructure-as-a-Service (IaaS), continues to grow. Among the dozens of players in cl...
October 18, 2018
The current landscape for backup and availability software represents a range of industry veterans and aggressive newcomers. The lineage of veteran...
April 18, 2018
The cloud is more appealing than ever, but misinformation is rife. Use Info-Tech’s methodology to evaluate workloads for their cloud suitability, i...
Resources
Operations
Featured Blueprints
March 31, 2020
The COVID-19 pandemic isn’t your usual crisis – it has an indeterminate duration and a global scope. In today’s VUCA (volatile, uncertain, complex,...
March 24, 2020
This blueprint offers guidance, tools, and templates to ensure that if an emergency hits your organization, forcing your employees to work remotely...
March 20, 2020
With the COVID-19 pandemic forcing many businesses to start operating remotely, security is often the first to suffer. Start a training program for...
March 18, 2020
COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.
March 04, 2020
COVID-19, a strand of coronavirus, has emerged as a significant risk to the personal wellbeing of employees and operational success of organization...
June 05, 2019
As organizations become more technologically complex, service desks are becoming highly skilled business technology service hubs. Articulating a cl...
February 08, 2019
Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter wi...
January 22, 2019
Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a la...