I&O Process Management - Templates & Policies

Incident Management and Service Desk SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Microsoft 365 Copilot Use Case Discovery Questionnaire

Use this template to assess benefits of Copilot for business units and identify use cases for each department.

HAM Recap and Results Template

Use this template to record key insights from your hardware asset management improvement exercises.

HAM Process Workflows

This template will provide sample diagrams of hardware processes.

HAM Roles and Responsibilities Template

Record detailed responsibilities for your hardware asset management practice.

HAM Standard Operating Procedures

This template is designed to assist you in the creation of a standard operating procedure for hardware asset management.

Strategic Roadmap Initiative Template

Use this template to create an impactful one-pager for business stakeholders.

Financial Spend Analysis Template

Envision the future and analyze constraints.

Infrastructure Strategy and Roadmap Report Template

Use this template to create an executive presentation for business stakeholders.

Nonstandard Request Assessment

Use this template to determine what information is needed for vetting software requests coming into the organization.
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