|
The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
|
|
|
The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
|
|
|
Use this workbook to define use cases and requirements to guide your selection.
|
|
|
Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively, your...
|
|
|
Use this template as a starting point to create an application portfolio and request catalog.
|
|
|
Review your key cloud vendors’ SLAs, incident preparedness, and data protection strategy.
|
|
|
This checklist will help develop a plan for service support transitioning from the project team to the service desk.
|
|
|
Use the cross-referencing between PCI DSS compliance standards and Info-Tech research, tools, and templates to demonstrate business continuity management compliance to...
|
|
|
Use the cross-referencing between HIPAA compliance standards and Info-Tech research, tools, and templates to demonstrate business continuity management compliance to auditors.
|
|
|
Modify the prepopulated checklists to meet your specific requirements.
|
|
