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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality monthly and improve the quality of service...
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Conduct a cost analysis based on your specific situation. This worksheet captures example data and provides a framework for how to document the TCO for each deployment model.
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Use the DR Decision Tree to efficiently eliminate unsuitable models and focus on what works rather than what doesn't.
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Stop wondering about your ability to use the on-demand service and the pricing of cloud DR. Start assessing your applications to save money and resources spent on other...
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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The purpose of the Service Desk Extension Feasibility Assessment Tool is to assess whether IT is ready to extend the service desk to other business functions, whether a...
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The Service Desk Extension Roadmap provides a Gantt chart and a sunshine diagram to outline project tasks, risks, and dependencies.
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The contract negotiation process is complex and detailed. Use this tool to get all of your talking points and list items in one place to work through everything logically.
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Determine the best strategy for publishing your disaster recovery plan using this tool.
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A list of criteria for selecting a BCM tool. It can be added to an RFP.
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