Authority Matrix

The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...

Service Desk Extension Feasibility Assessment Tool

The purpose of the Service Desk Extension Feasibility Assessment Tool is to assess whether IT is ready to extend the service desk to other business functions, whether a...

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

Service Desk Extension Roadmap

The Service Desk Extension Roadmap provides a Gantt chart and a sunshine diagram to outline project tasks, risks, and dependencies.

ITSM Secrets Project Tracking Tool

The contract negotiation process is complex and detailed. Use this tool to get all of your talking points and list items in one place to work through everything logically.

DRP Publishing and Document Management Solution Evaluation Tool

Determine the best strategy for publishing your disaster recovery plan using this tool.

BCM Tool – RFP Selection Criteria

A list of criteria for selecting a BCM tool. It can be added to an RFP.

XMPL Systems Recovery Playbook

This document contains a set of checklists that XMPL Medical uses to support its DRP.

XMPL DRP Business Impact Analysis Tool

This document is XMPL Medical's business impact analysis.

XMPL DRP Workbook

This tool contains additional information that is relevant for XMPL Medical's DRP.
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