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Use this tool to evaluate and compare the results of an RFP process quickly and easily.
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2
|
|
Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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2
|
|
Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
|
1
|
|
Document the projects that will improve current service levels and better satisfy the needs of the business.
|
1
|
|
Determine the appropriate level of testing and scope of testing based on your testing maturity.
|
1
|
|
Document and manage the systems that are to be included in the test plan to ensure that each system is ready for testing.
|
1
|
|
Track and analyze the issues/errors that occur during active testing.
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|
|
Identify and prioritize potential crises to enable crisis management pre-planning.
|
2
|
|
Centralize crisis management reference information including metrics and contacts in the CMP Workbook.
|
1
|
|
Track your crisis response steps as well as crisis-specific metrics that will assist crisis evaluation.
|
2
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