Service Desk Consolidation Roadmap

Use this tool to identify and prioritize tasks that you need to complete in order to make the transition to a consolidated service desk.

Disaster Recovery Data Criticality Inventory Tool

Leverage the Data Criticality Inventory Tool to track and determine the criticality of analytics data. Gain insight regarding the appropriate DR requirements, locations...

Big Data DR Project Planning and Prioritization Tool

Due to the complexity of implementing or updating the DR solution, regardless of the project scale organizations should prepare a prioritized step-by-step project plan...

Standard Operating Procedures Project Roadmap Tool

Document and prioritize projects and initiatives that will meet gaps in current SOPs.

Service Desk Process Maturity Assessment Tool

The purpose of the tool is to assess the overall health of a single service desk.

Service Desk Outsourcing RFP Scoring Tool

This tool will help you score the responses from your vendor to assist in your selection.

ITSM Tool Implementation Project Planning and Monitoring Tool

Use this tool to assist in organizing and monitoring project work for your ITSM tool implementation.

Value Stream Roadmap Tool

Use this tool to plan the integration timeline of adopting Lean principles to your service desk.

Internal SLA Maturity Scorecard Tool

Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.

IT Skills Inventory and Gap Assessment Tool

This tool will identify whether your team contains enough people at the right (or better) levels of competency. It will also indicate which skills are needed in order to...
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