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Use this tool to plan the integration timeline of adopting Lean principles to your service desk.
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1
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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This tool will identify whether your team contains enough people at the right (or better) levels of competency. It will also indicate which skills are needed in order to...
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2
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Use this tool to evaluate and compare the results of an RFP process quickly and easily.
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2
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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2
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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1
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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1
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Determine the appropriate level of testing and scope of testing based on your testing maturity.
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1
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Document and manage the systems that are to be included in the test plan to ensure that each system is ready for testing.
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1
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Track and analyze the issues/errors that occur during active testing.
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