Help Desk Software: Comparative TCO Calculator


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Most of the leading service desk tools are now offered both as on-premise software and as Software-as-a-Service (SaaS, on-demand, hosted) solutions. This Total Cost of Ownership (TCO) calculator will help IT decision makers determine the most cost-effective delivery model for their organization. The tool includes the following components:

  • An explanation of the major cost categories that should be included in the TCO analysis.
  • A TCO chart describing a hypothetical help desk software implementation, based on case studies and industry estimates.
  • A spreadsheet that dynamically calculates total cost per category, total cost per year, and overall TCO for SaaS and on-premise help desk solutions.
  • A chart comparing the two TCOs over a five-year period.

Use this calculator to determine which of the two options is best for your organization.

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