Help Desk Software: Comparative TCO Calculator

Author(s): Fen Yik

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Most of the leading service desk tools are now offered both as on-premise software and as Software-as-a-Service (SaaS, on-demand, hosted) solutions. This Total Cost of Ownership (TCO) calculator will help IT decision makers determine the most cost-effective delivery model for their organization. The tool includes the following components:

  • An explanation of the major cost categories that should be included in the TCO analysis.
  • A TCO chart describing a hypothetical help desk software implementation, based on case studies and industry estimates.
  • A spreadsheet that dynamically calculates total cost per category, total cost per year, and overall TCO for SaaS and on-premise help desk solutions.
  • A chart comparing the two TCOs over a five-year period.

Use this calculator to determine which of the two options is best for your organization.

Related Content

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019