Standardize the Service Desk
Strengthen your service desk to build a strong ITSM foundation.
Contains: 7 PowerPoints, 10 Word Documents, 5 Excel Tools, 1 Visio Diagram, 1 PDF Document, and 5 Videos
Increase Support of Tier 2 and Tier 3
How to get your whole IT team to buy into the shift-left strategy.
Contains: 6 PowerPoints, 6 Word Documents, and 4 Excel Tools
Build a Service Desk Consolidation Strategy
Manage the dark side of growth.
Contains: 7 PowerPoints, 2 Word Documents, and 7 Excel Tools
Build a Swarming Pilot Project
Optimize your service support and become more DevOps compatible.
Contains: 5 PowerPoints, 4 Word Documents, and 3 Excel Tools
Build an ITSM Tool Implementation Plan
Nail your ITSM tool implementation from the outset.
Contains: 6 PowerPoints, 6 Word Documents, and 2 Excel Tools
Outsource the Service Desk
If your outsourcing project is driven by cost alone, you will fail.
Contains: 5 PowerPoints, 3 Word Documents, and 4 Excel Tools
Adopt Lean IT to Streamline the Service Desk
Turn your service desk into a Lean, keen, value-creating machine.
Contains: 5 PowerPoints, 2 Word Documents, 1 Excel Tool, 3 Visio Diagrams, and 3 PDF Documents
Build a Continual Improvement Plan for the Service Desk
Teach your old service desk new tricks.
Contains: 5 PowerPoints, 1 Word Document, and 2 Excel Tools
Improve Service Desk Ticket Intake
Stop settling for “good enough.”
Contains: 6 PowerPoints, 2 Word Documents, 2 Excel Tools, 1 Visio Diagram, and 1 PDF Document
Extend the Service Desk to the Enterprise
Position IT as a leader in service management.
Contains: 6 PowerPoints, 4 Word Documents, 3 Excel Tools, 3 Visio Diagrams, and 3 PDF Documents
Improve IT-Business Alignment Through an Internal SLA
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Contains: 6 PowerPoints, 4 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document
Implement Systems Management to Improve Availability and Visibility
Without sound systems management practices, you don’t control outages, they control you.
Contains: 1 PowerPoint, 3 Word Documents, and 5 Excel Tools
Discover the Secrets of ITSM Licensing
Know thyself, know thy secrets; when you come to the table, you won’t be beaten.
Contains: 3 PowerPoints, and 1 Excel Tool
Vendor Landscape: Mid-Market Service Desk Software
Move past tickets to proactive, integrated service.
Contains: 1 PowerPoint, 2 Word Documents, and 1 Excel Tool