Accelerate Your Automation Processes
Integrate automation solutions and take the first steps to building an automation suite.
Your organization needs to:
- Define an automation suite for the business.
- Specify the business goals for your automation suite.
- Roadmap your automation modules to continually grow your automation platform.
- Identify how an automation suite can help the organization improve.
Our Advice
Critical Insight
Start small and do it right:
- Assess if a particular solution works for your organization and continually invest in it if it does before moving onto the next solution.
- Overwhelming your organization with a plethora of automation solutions can lead to a lack of management for each solution and decrease your overall return on investment.
Impact and Result
- Define your automation suite in terms of your business goals.
- Take stock of what you have now: RPA, AIOps, chatbots.
- Think about how to integrate and optimize what you have now, as well as roadmap your continual improvement.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 5-phase advisory process. You'll receive 9 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Scope current state
- Call 1: Scope requirements, objectives, and your specific challenges.
Guided Implementation 2: Assess maturity
- Call 1: Assess current maturity level.
- Call 2: Identify target-state capabilities.
Guided Implementation 3: Define initiatives
- Call 1: Identify relationship between current initiatives and capabilities.
- Call 2: Create initiative profiles.
Guided Implementation 4: Identify risks and budget
- Call 1: Identify strategy risks.
- Call 2: Identify required budget.
Guided Implementation 5: Plan improvements and next steps
- Call 1: Identify and prioritize improvements.
- Call 2: Summarize results and plan next steps.
Contributors
- Three anonymous contributors
Standardize the Service Desk
Optimize the Service Desk With a Shift-Left Strategy
Reduce Shadow IT With a Service Request Catalog
Build a Service Desk Consolidation Strategy
Design a VIP Experience for Your Service Desk
Improve Service Desk Ticket Intake
Improve IT-Business Alignment Through an Internal SLA
Implement Systems Management to Improve Availability and Visibility
Build a Chatbot Proof of Concept
Incident Management for Small Enterprise
Analyze Your ITSM Ticket Data
Deliver a Customer Service Training Program to Your IT Department
Accelerate Your Automation Processes
Build an ITSM Tool Implementation Plan
Right-Size the Service Desk for Small Enterprise
IT Service Management Selection Guide
Manage the Active Directory in the Service Desk
Staff the Service Desk to Meet Demand
Define Service Desk Metrics That Matter
Improve Service Desk Ticket Queue Management
Transform Your Field Technical Support Services
Define Requirements for Outsourcing the Service Desk
Take Action on Service Desk Customer Feedback
Transition Projects Over to the Service Desk
Build Better Workflows
Service Desk Satisfaction Diagnostic