Build a Chatbot Proof of Concept
Create value for your business with your chatbot implementation.
- Implement a chatbot proof of concept mapped to business needs.
- Scale up customer service delivery in a cost-effective manner.
- Objectively measure the success of the chatbot proof of concept with metrics-based data.
- Choose the ticket categories to build during your chatbot proof of concept.
Our Advice
Critical Insight
- Build your chatbot to create business value. Whether it is increasing service or resource efficiency, keep the goal of value in mind when making decisions with your proof of concept.
Impact and Result
- When implemented effectively, chatbots can help save costs, generate new revenue, and ultimately increase customer satisfaction for both external- and internal-facing customers.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
5.0/10
Overall Impact
Client
Experience
Impact
$ Saved
Days Saved
Framingham State University
Guided Implementation
5/10
N/A
N/A
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 3-phase advisory process. You'll receive 9 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Form your chatbot strategy
- Call 1: Scope requirements, objectives, and your specific challenges.
- Call 2: Build a measure for the chatbot POC ROI.
- Call 3: Design metrics and choose ticket categories.
Guided Implementation 2: Build your chatbot foundation
- Call 1: Architect the chatbot integrations.
- Call 2: Build the conversation trees.
Guided Implementation 3: Continually improve your chatbot
- Call 1: Identify future steps for the chatbot.
- Call 2: Build your chatbot support team.
- Call 3: Choose implementation steps.
- Call 4: Summarize results and plan next steps.
Contributors
- Martin Frascaroli, CEO, Aivo
- 4 anonymous contributors, various chatbot vendors
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