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Build a Chatbot Proof of Concept

Create value for your business with your chatbot implementation.

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Contributors

  • Martin Frascaroli, CEO, Aivo
  • 4 anonymous contributors, various chatbot vendors
  • Implement a chatbot proof of concept mapped to business needs.
  • Scale up customer service delivery in a cost-effective manner.
  • Objectively measure the success of the chatbot proof of concept with metrics-based data.
  • Choose the ticket categories to build during your chatbot proof of concept.

Our Advice

Critical Insight

  • Build your chatbot to create business value. Whether it is increasing service or resource efficiency, keep the goal of value in mind when making decisions with your proof of concept.

Impact and Result

  • When implemented effectively, chatbots can help save costs, generate new revenue, and ultimately increase customer satisfaction for both external- and internal-facing customers.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Form your chatbot strategy

Build action-based metrics to measure the success of your chatbot proof of concept.

2. Build your chatbot foundation

Put business value first to architect your chatbot before implementation.

3. Continually improve your chatbot

Continue to grow your chatbot beyond the proof of concept.

Guided Implementations

This guided implementation is a nine call advisory process.

Guided Implementation #1 - Form your chatbot strategy

Call #1 - Scope requirements, objectives, and your specific challenges.
Call #2 - Build a measure for the chatbot POC ROI.
Call #3 - Design metrics and choose ticket categories.

Guided Implementation #2 - Build your chatbot foundation

Call #1 - Architect the chatbot integrations.
Call #2 - Build the conversation trees.

Guided Implementation #3 - Continually improve your chatbot

Call #1 - Identify future steps for the chatbot.
Call #2 - Build your chatbot support team.
Call #3 - Choose implementation steps.
Call #4 - Summarize results and plan next steps.

Onsite Workshop

Unlock This Blueprint

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Build Your Strategy

The Purpose

  • Build your strategy.

Key Benefits Achieved

  • Calculate your chatbot’s ROI to determine its success.
  • Organize your chatbot proof of concept (POC) metrics to keep the project on track.
  • Objectively choose chatbot ticket categories.

Activities

Outputs

1.1

Customize your chatbot ROI calculator.

  • Chatbot ROI Calculator
1.2

Choose your proof of concept ticket categories.

  • Chatbot POC Implementation Roadmap
1.3

Design chatbot metrics to measure success.

  • Chatbot POC Metrics Tool

Module 2: Architect Your Chatbot

The Purpose

  • Architect your chatbot.

Key Benefits Achieved

  • Design your integrations with business value in mind.
  • Begin building chatbot decision trees.

Activities

Outputs

2.1

List and map your chatbot integrations.

  • Chatbot Integration Map
2.2

Build your conversation tree library.

  • Chatbot Conversation Tree Library

Module 3: Architect Your Chatbot Conversations

The Purpose

  • Architect your chatbot conversations.

Key Benefits Achieved

  • Detail your chatbot conversations in the decision trees.

Activities

Outputs

3.1

Build your conversation tree library.

  • Chatbot Conversation Tree Library

Module 4: Continually Grow Your Chatbot

The Purpose

  • Continually grow your chatbot.

Key Benefits Achieved

  • Identify talent for chatbot support.
  • Create an implementation plan.

Activities

Outputs

4.1

Outline the support responsibilities for your chatbot.

  • Chatbot POC RACI
4.2

Build a communication plan.

  • Chatbot POC Communication Plan

Search Code: 96089
Published: February 2, 2021
Last Revised: February 2, 2021

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