IT Service Management Selection Guide
Speed up the process to build your case and select your ITSM solution.
- Your ITSM solution that was once good enough is no longer adequate for a rapidly evolving services culture.
- Processes and data are disconnected with multiple workarounds and don’t allow the operations team to mature processes.
- The workarounds, disparate systems, and integrations you’ve implemented to solve IT operations issues are no longer adequate.
Our Advice
Critical Insight
- Accessing funding for IT solutions can be challenging when the solution isn’t obviously aligned to the business need.
- To maximize value and stakeholder satisfaction, determine use cases early, engage the right stakeholders, and define success.
- Choosing a solution for a single purpose and then expanding it to cover other use cases can be a very effective use of technology dollars. However, spending the time up front to determine which use cases should be included and which will need a separate best-of-breed solution will make the best use of your investment.
Impact and Result
- Create a business case that defines use cases and requirements.
- Shorten the list of viable vendors by matching vendors to use cases.
- Determine which features are most important to reach your goals and select the best-matched vendor.
IT Service Management Selection Guide
Start here – read the Executive Brief
Read our concise Executive Brief to find out how Info-Tech’s methodology will provide a quick solution to selecting ITSM vendors and understand the ways we can support you in completing this project.
1. Build a business case
Create a light business case to gain buy-in and define goals, milestones, and use cases.
2. Define requirements
Create your list of requirements and shortlist vendors.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
9.3/10
Overall Impact
$42,451
Average $ Saved
9
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
Canadian Commercial Corporation
Guided Implementation
8/10
$1,000
2
San Francisco Health Plan
Guided Implementation
10/10
$123K
20
Knights of Columbus
Guided Implementation
10/10
$2,355
5