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IT Service Management Selection Guide

Speed up the process to build your case and select your ITSM solution.

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  • 11 anonymous contributors
  • Your ITSM solution that was once good enough is no longer adequate for a rapidly evolving services culture.
  • Processes and data are disconnected with multiple workarounds and don’t allow the operations team to mature processes.
  • The workarounds, disparate systems, and integrations you’ve implemented to solve IT operations issues are no longer adequate.

Our Advice

Critical Insight

  • Accessing funding for IT solutions can be challenging when the solution isn’t obviously aligned to the business need.
  • To maximize value and stakeholder satisfaction, determine use cases early, engage the right stakeholders, and define success.
  • Choosing a solution for a single purpose and then expanding it to cover other use cases can be a very effective use of technology dollars. However, spending the time up front to determine which use cases should be included and which will need a separate best-of-breed solution will make the best use of your investment.

Impact and Result

  • Create a business case that defines use cases and requirements.
  • Shorten the list of viable vendors by matching vendors to use cases.
  • Determine which features are most important to reach your goals and select the best-matched vendor.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out how Info-Tech’s methodology will provide a quick solution to selecting ITSM vendors and understand the ways we can support you in completing this project.

1. Build a business case

Create a light business case to gain buy-in and define goals, milestones, and use cases.

2. Define requirements

Create your list of requirements and shortlist vendors.

Guided Implementations

This guided implementation is a four call advisory process.

Guided Implementation #1 - Build your business case

Call #1 - Introduction to methodology and use cases.​
Call #2 - Review the business case.​

Guided Implementation #2 - Create your list of requirements

Call #1 - Create a vendor shortlist.​
Call #2 - Introduction to the Rapid Application Selection Framework.
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