Tagged - service management

Define the Business Context Needed to Complete Strategic IT Initiatives

Understand the business context specific to your strategic IT initiative. Each strategic IT project requires answers to a specific set of questions regarding the...

Define the Business Context Needed to Complete Strategic IT Initiatives – Executive Brief

Read this Executive Brief to understand the purpose and benefits of understanding the business context.

Define the Business Context Needed to Complete Strategic IT Initiatives – Storyboard

CIOs must understand the business context to create and obtain buy-in for strategic IT initiatives (e.g. IT strategy, IT budget).

Business Context Discovery Tool

This tool will provide you with business context questions tailored to your initiative. Based on what you need to know but don't yet know, the tool will recommend...

Business Context Discovery Record Template

Use this template to document the key findings from the business context discovery questions in a format presentable to the business.

Extend the Service Desk to the Enterprise

Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Extend the Service Desk to the Enterprise – Executive Brief

Read our concise Executive Brief to understand why you should extend the service desk to the enterprise, review Info-Tech’s methodology, and understand the four ways we...

Extend the Service Desk to the Enterprise – Phases 1-3

This storyboard will help you build a plan to extend the IT service desk to other business units to improve service delivery across the enterprise.

Extend the Service Desk to the Enterprise – Phase 1: Define Project Scope

This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you plan your approach and make the case to extend the service desk to another business unit.

Extend the Service Desk Executive Presentation

The goal of this template is to help IT make the case for extending service management best practices to other business functions, such as facilities and human resources.
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