Tagged - service management

Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 3)

Inadequate ticket descriptions are another common frustration that we hear from higher education clients during Standardize the Service Desk engagements. Education and...

Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 1)

The organizational culture of higher education matters. Not all service management standards, protocols, and strategies will be suited for the cultural environment of...

Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 2)

Analysts and end users find entering and maintaining ticket data on existing service desk software simply too difficult. In this the second note of the series we focus...

Prepare for Cognitive Service Management

Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...

Problematic IT Processes for Ambulatory Health Care Services – Service Management, Portfolio Management, and Performance Measurement

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as “service gap” to compare...

IT Service Management Automation in Healthcare

Advances in cloud and AI technology are now opening up the possibilities for organizations to leverage automation for IT service management. A survey conducted by...

Build a Roadmap for Service Management Agility

Businesses are moving faster than ever and IT needs to keep pace by delivering valuable services whenever and wherever needed. IT must increase agility and sustain it...
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Build a Roadmap for Service Management Agility – Executive Brief

Read this Executive Brief to understand why agility in service management is critical to deliver quality services to the business to increase business satisfaction.

Build a Roadmap for Service Management Agility – Phases 1-3

This blueprint will help you develop a roadmap to build sustainable agility into your service management practice.

Build a Roadmap for Service Management Agility – Phase 1: Understand the Optimal States for Agility

This phase of the blueprint, Build a Roadmap for Service Management Agility, will help you understand Agile principles, its alignment to service management, and the...
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