The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and information services in support of business units across the enterprise. This includes accumulating, understanding, and leveraging industry-specific knowledge for the benefit of the organization, its clients, its employees, and its business partners. The Knowledge Manager is also responsible for generating some original information and knowledge assets. Top-level critical analysis and customer service skills are essential for this role.

Also In

Standardize the Service Desk

Strengthen your service desk to build a strong ITSM foundation.

Also In

Build a Right-Sized Service Desk for Small Enterprise

Keep sustainability front of mind to develop a service desk that suits your needs.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.