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Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...
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Use this template as a starting point to create an application portfolio and request catalog.
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This checklist will help develop a plan for service support transitioning from the project team to the service desk.
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A tool to calculate the sample size needed for your survey.
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A tool to calculate the sample size needed for your survey.
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Use the tool to create your new tool training roadmap.
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Use this tool to roadmap your automation path and lay out your action items to stay on track for the implementation of automation projects.
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Use this tool to gauge your organization's maturity in current automation modules and offerings, as well as pre-requisites to automation such as data and knowledgebase...
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