Service Support Strategy Roadmap – Continual Improvement Example

This tool provides an example of a service support strategy roadmap based on a continual improvement case study.

Service Support Strategy Roadmap – Education Example

This tool provides an example of a service support strategy roadmap based on an education case study.

Service Support Strategy Roadmap – Outsourcing Example

This tool provides an example of a service support strategy roadmap based on an outsourcing case study.

Service Support Strategy Roadmap

This tool will help you create a roadmap for key service support initiatives.

Service Desk Continual Improvement Roadmap

Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.

Sample Size Calculator

Use the Sample Size Calculator Tool with your desired confidence interval to determine an ideal sample size for your pilot project.

Collaboration Assessment Tool

Use the Collaboration Assessment Tool to help you understand the issues that are impacting the level and success of interdepartmental collaboration occurring in your IT...

Internal Communications Plan

Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.

Ticket and Call Quality Assessment Tool

Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality monthly and improve the quality of service...

Service Desk Extension Roadmap

The Service Desk Extension Roadmap provides a Gantt chart and a sunshine diagram to outline project tasks, risks, and dependencies.
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VL Methodology