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This tool provides an example of a service support strategy roadmap based on a continual improvement case study.
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This tool provides an example of a service support strategy roadmap based on an education case study.
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This tool provides an example of a service support strategy roadmap based on an outsourcing case study.
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This tool will help you create a roadmap for key service support initiatives.
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Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
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Use the Sample Size Calculator Tool with your desired confidence interval to determine an ideal sample size for your pilot project.
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Use the Collaboration Assessment Tool to help you understand the issues that are impacting the level and success of interdepartmental collaboration occurring in your IT...
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Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality monthly and improve the quality of service...
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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