The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

Use this research to help:

  • Understand the qualitative value of increasing maturity on each of the maturity axes (processes, metrics, and channels).
  • Estimate the quantitative value of optimization, expressed in terms of reduced cost per incident and increased service desk capacity.

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Keep sustainability front of mind to develop a service desk that suits your needs.

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