Service Desk Action Plan Roadmap


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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.

  • Identify where task interdependencies come into play, or where additional resources are required.
  • Assign and prioritize tasks.
  • Plot dates to manage workload.

Use this tool with the project blueprint, Build a Right-Sized Service Desk for Small Enterprise.

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