Service Desk Ticket Classification and Dashboard Tool

Author(s): Michel Hebert

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This tool is designed to help you classify and analyze closed service desk tickets.

The tool will help you:

  • Assess the merit of a given classification scheme.
  • Discover and analyze patterns in ticket throughput.
  • Identify the most prevalent user issues.
  • Ensure ticket workloads are balanced across tiers.

Use the information to analyze your classification scheme and make the case for a service desk tool.

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