Small Enterprise Resources

Modernize Your Microsoft Licensing for the Cloud Era

Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...

Modernize Your Microsoft Licensing for the Cloud Era – Phases 1-4

This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment to examining your licensing position,...

Modernize Your Microsoft Licensing for the Cloud Era – Executive Brief

Read this Executive Brief to understand the need to modernize your Microsoft licensing.

Modernize Your Microsoft Licensing for the Cloud Era – Phase 1: Evaluate Licensing Options

This phase of the blueprint will examine the various licensing options Microsoft offers.

Modernize Your Microsoft Licensing for the Cloud Era – Phase 2: Evaluate Agreement Options

This phase of the blueprint will examine the different contract options Microsoft offers.

Modernize Your Microsoft Licensing for the Cloud Era – Phase 3: Negotiate and Purchase Licenses

This phase of the blueprint will examine negotiation and purchase strategies.

Modernize Your Microsoft Licensing for the Cloud Era – Phase 4: Manage, Review, and Assess Compliance

This phase of the blueprint will examine management of licenses and license compliance.

Knowledge Manager

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.
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