The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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12
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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5
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This template is designed to help service managers kick-start the standardization of service desk processes.
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6
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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3
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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2
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Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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1
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Read this executive brief to understand how strong requirements gathering is the most impactful capability for delivering quality solutions.
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1
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Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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1
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Adapt this guide to document your requirements gathering process guidelines.
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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