The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
|
|
The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
|
|
When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
|
|
This template is designed to help service managers kick-start the standardization of service desk processes.
|
|
Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
|
|
Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
|
|
Read this executive brief to understand how strong requirements gathering is the most impactful capability for delivering quality solutions.
|
|
Adapt this guide to document your requirements gathering process guidelines.
|
|
Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
|
|
Small enterprise IT leaders must understand both business and IT in terms of goals, capabilities, and initiatives to effectively build and execute a roadmap.
|
|