Knowledgebase articles can help service desk agents track known errors and their workarounds, and empower end users to troubleshoot problems themselves.
Use the template to:
- Review fields that will meet the needs of service desk agents and end users.
- Provide a template for service desk tool administrators to complete with the existing tool.
The template can help the service desk team kick-start the writing of knowledgebase articles on the most common tickets.