Knowledgebase Article Template


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Knowledgebase articles can help service desk agents track known errors and their workarounds, and empower end users to troubleshoot problems themselves.

Use the template to:

  • Review fields that will meet the needs of service desk agents and end users.
  • Provide a template for service desk tool administrators to complete with the existing tool.

The template can help the service desk team kick-start the writing of knowledgebase articles on the most common tickets.

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