Tagged - incident management

How Many Days Has It Been Since Your Last Cyber Incident?

Construction companies need to employ a mindset to cyber security incidents that is similar to how they approach physical health and safety. An incident response plan can...

The Pharmaceutical Industry Requires Holistic Cybersecurity

Cybersecurity breaches in the pharmaceutical industry are now more dangerous than ever. Internet-connected industrial control systems (ICS) are being targeted and malware...

Financial Services DRP Maturity: Trends, Pain Points, and Recommendations

Few industries are as dependent on technology as Financial Services, yet an inadequate DRP continues to be a major risk for financial services organizations. This note...

Education Industry DRP Maturity: Trends, Pain Points, and Recommendations

Technology is now highly integrated into classroom training (e.g. SMART Boards), course delivery (e.g. online assignments), and overall administration, yet most...

Extend the Service Desk to the Enterprise

Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Extend the Service Desk to the Enterprise – Executive Brief

Read our concise Executive Brief to understand why you should extend the service desk to the enterprise, review Info-Tech’s methodology, and understand the four ways we...

Extend the Service Desk to the Enterprise – Phases 1-3

This storyboard will help you build a plan to extend the IT service desk to other business units to improve service delivery across the enterprise.

Extend the Service Desk to the Enterprise – Phase 1: Define Project Scope

This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you plan your approach and make the case to extend the service desk to another business unit.

Extend the Service Desk Executive Presentation

The goal of this template is to help IT make the case for extending service management best practices to other business functions, such as facilities and human resources.

Service Desk Extension Feasibility Assessment Tool

The purpose of the Service Desk Extension Feasibility Assessment Tool is to assess whether IT is ready to extend the service desk to other business functions, whether a...
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