Tagged - incident management

Prepare for Cognitive Service Management – Executive Brief

Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support...

Prepare for Cognitive Service Management

Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...

Prepare for Cognitive Service Management – Storyboard

This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...

The Road to ITSM AI: Develop an ITSM AI Strategy

ITSM AI is the application of artificial intelligence to service management. The technology promises to enhance IT operation with natural language processing and machine...

Fast Track Your GDPR Compliance Efforts

The GDPR enforcement deadline is here. Organizations must understand the risk of non-compliance and what the ramifications may mean for their reputation and future...
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Fast Track Your GDPR Compliance Efforts – Executive Brief

GDPR has critical operational impacts and ramifications on organizations globally.

Fast Track Your GDPR Compliance Efforts – Phases 1-5

Becoming GDPR compliant continues to be a daunting project. This storyboard will help you right-size your compliance efforts.

Fast Track Your GDPR Compliance Efforts – Phase 1: Understand Your Compliance Requirements

This phase of the blueprint, Fast Track Your GDPR Compliance Efforts, will help you better understand the regulation and define your desired compliance outcomes.

Fast Track Your GDPR Compliance Efforts – Phase 2: Define Your GDPR Scope

This phase of the blueprint, Fast Track Your GDPR Compliance Efforts, will help you understand the areas of your organization that are top priority for compliance.

GDPR Initiative Prioritization Tool

To enable effective execution of compliance, GDPR initiatives should be evaluated and prioritized.
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