Stop burning budget on non-value adding activities.
Rise above firefighter mode with structured incident management to enable effective problem management.
Right-size IT change management to protect the live environment.
Automation, SDI, and DevOps – build a cheat sheet to manage a changing Infrastructure & Operations environment.
Maintain both speed and control while improving the quality of deployments and releases within the infrastructure team.
Build a service configuration management practice around the IT services that are most important to the organization.
Contains: 2 PowerPoints, 4 Word Documents, 2 Excel Tools, 1 Visio Diagram, and 1 PDF Document
Make your budget strategic, not transactional, to build trust and credibility.
Contains: 6 PowerPoints, 1 Word Document, and 2 Excel Tools
Go beyond satisfying auditors to drive process improvement, consistent IT operations, and effective knowledge transfer.
Contains: 1 PowerPoint, 6 Word Documents, and 4 Visio Diagrams
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Contains: 6 PowerPoints, 4 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document
Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.
Contains: 7 PowerPoints, 2 Word Documents, and 2 Excel Tools
Partner with the business to deliver value.
Contains: 6 PowerPoints, 2 Word Documents, and 5 Excel Tools
Free up time for value-adding jobs.
Change the way you work to get full value from the cloud.
Contains: 2 PowerPoints, 1 Word Document, 5 Excel Tools, 2 Visio Diagrams, and 2 PDF Documents
Track monitored events purposefully and respond effectively.
It’s “day two” in the cloud. Now what?
Contains: 3 PowerPoints, 1 Word Document, 2 Excel Tools
Document what you need to document and forget the rest.
Deliver your IT services efficiently, go above and beyond, and exceed manual repetitive tasks.
Contains: 3 PowerPoints, 2 Word Documents, and 4 Excel Tools
Find the optimal path to shared services governance.
Contains: 1 PowerPoint, 1 Excel Tool, and 1 Video
Make sure your IT operations can support safe reopening of offices post COVID-19 pandemic.
Contains: 8 PowerPoints, and 2 Excel Tools
Make faster decisions and improve service delivery by using the right metrics for the job.
Contains: 5 PowerPoints, 3 Word Documents, and 2 Excel Tools
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