Operations Management

Blueprints

Optimize the IT Operations Center

Stop burning budget on non-value adding activities.

Contains: 8 PowerPoints, 1 Word Document, and 4 Excel Tools

Incident and Problem Management

Don’t let persistent problems govern your department.

Contains: 6 PowerPoints, 7 Word Documents, 2 Excel Tools, and 4 Videos

Optimize Change Management

Right-size your change management process.

Contains: 8 PowerPoints, 6 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document

Develop an IT Infrastructure Services Playbook

Automation, SDI, and DevOps – build a cheat sheet to manage a changing Infrastructure & Operations environment.

Contains: 5 PowerPoints, 2 Excel Tools, 1 Visio Diagram, and 2 PDF Documents

Develop Infrastructure & Operations Policies and Procedures

Document what you need to document and forget the rest.

Contains: 5 PowerPoints, and 21 Word Documents

Stabilize Release and Deployment Management

Maintain both speed and control while improving the quality of deployments and releases within the infrastructure team.

Contains: 6 PowerPoints, 3 Word Documents, 4 Excel Tools, and 6 Videos

Improve IT Operations Management

Deliver your IT services efficiently.

Contains: 5 PowerPoints, 1 Word Document, 1 Excel Tool, and 4 Videos

Create a Configuration Management Roadmap

A CMDB is only as valuable as the processes it supports.

Contains: 2 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos

Harness Configuration Management Superpowers

Build a CMDB around the IT services that are most important to the organization.

Contains: 6 PowerPoints, 6 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document

Develop and Manage Your Infrastructure and Operations Budget

Make your budget strategic, not transactional, to build trust and credibility.

Contains: 6 PowerPoints, 1 Word Document, and 2 Excel Tools

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Go beyond satisfying auditors to drive process improvement, consistent IT operations, and effective knowledge transfer.

Contains: 5 PowerPoints, 5 Word Documents, 2 Excel Tools, 4 Visio Diagrams, and 4 PDF Documents

Improve IT-Business Alignment Through an Internal SLA

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Contains: 6 PowerPoints, 4 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document

Implement Infrastructure Shared Services

Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.

Contains: 7 PowerPoints, 2 Word Documents, and 2 Excel Tools

M&A Runbook for Infrastructure and Operations

Partner with the business to deliver value.

Contains: 6 PowerPoints, 2 Word Documents, and 5 Excel Tools

Reduce Manual Repetitive Work With IT Automation

Free up time for value-adding jobs.

Contains: 7 PowerPoints, and 2 Excel Tools

Solution Sets

Govern Shared Services

Find the optimal path to shared services governance.

Contains: 1 PowerPoint, 1 Excel Tool, and 1 Video

Responsibly Resume IT Operations in the Office

Make sure your IT operations can support safe reopening of offices post COVID-19 pandemic.

Contains: 8 PowerPoints, and 2 Excel Tools

Types of Content

Job Descriptions

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Tools

View all 34 Tools

Templates & Policies

View all 62 Templates & Policies

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