Incident and Problem Management
Don’t let persistent problems govern your department.
Contains: 6 PowerPoints, 7 Word Documents, 2 Excel Tools, and 4 Videos
Optimize Change Management
Turn and face the change with a right-sized change management process.
Contains: 8 PowerPoints, 6 Word Documents, 5 Excel Tools, 1 Visio Diagram, 1 PDF Document, and 5 Videos
Develop an IT Infrastructure Services Playbook
Automation, SDI, and DevOps – build a cheat sheet to manage a changing Infrastructure & Operations environment.
Contains: 5 PowerPoints, 2 Excel Tools, 1 Visio Diagram, and 2 PDF Documents
Develop Infrastructure & Operations Policies and Procedures
Document what you need to document and forget the rest.
Contains: 5 PowerPoints, and 15 Word Documents
Establish a Right-Sized Release and Deployment Management Process
Improve the speed and success rate of your deployments.
Contains: 1 PowerPoint, 1 Word Document, 3 Excel Tools, and 6 Videos
Improve IT Operations Management
Deliver your IT services efficiently.
Contains: 5 PowerPoints, 1 Word Document, 1 Excel Tool, and 4 Videos
Create a Configuration Management Roadmap
A CMDB is only as valuable as the processes it supports.
Contains: 2 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos
Harness Configuration Management Superpowers
Build a CMDB around the IT services that are most important to the organization.
Contains: 6 PowerPoints, 6 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document
Develop and Manage Your Infrastructure and Operations Budget
Make your budget strategic, not transactional, to build trust and credibility.
Contains: 6 PowerPoints, 1 Word Document, and 2 Excel Tools
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind
Go beyond satisfying auditors to drive process improvement, consistent IT operations, and effective knowledge transfer.
Contains: 5 PowerPoints, 5 Word Documents, 2 Excel Tools, 4 Visio Diagrams, and 4 PDF Documents
Improve IT-Business Alignment Through an Internal SLA
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Contains: 6 PowerPoints, 4 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document
Implement a Shared Services Model
Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.
Contains: 1 PowerPoint, 2 Word Documents, and 3 Excel Tools