Operations Management

Blueprints

Incident and Problem Management

Don’t let persistent problems govern your department.

Contains: 6 PowerPoints, 7 Word Documents, 2 Excel Tools, and 4 Videos

Optimize Change Management

Turn and face the change with a right-sized change management process.

Contains: 8 PowerPoints, 6 Word Documents, 5 Excel Tools, 1 Visio Diagram, 1 PDF Document, and 5 Videos

Develop an IT Infrastructure Services Playbook

Automation, SDI, and DevOps – build a cheat sheet to manage a changing Infrastructure & Operations environment.

Contains: 5 PowerPoints, 2 Excel Tools, 1 Visio Diagram, and 2 PDF Documents

Develop Infrastructure & Operations Policies and Procedures

Document what you need to document and forget the rest.

Contains: 5 PowerPoints, and 15 Word Documents

Establish a Right-Sized Release and Deployment Management Process

Improve the speed and success rate of your deployments.

Contains: 1 PowerPoint, 1 Word Document, 3 Excel Tools, and 6 Videos

Improve IT Operations Management

Deliver your IT services efficiently.

Contains: 5 PowerPoints, 1 Word Document, 1 Excel Tool, and 4 Videos

Create a Configuration Management Roadmap

A CMDB is only as valuable as the processes it supports.

Contains: 2 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos

Harness Configuration Management Superpowers

Build a CMDB around the IT services that are most important to the organization.

Contains: 6 PowerPoints, 6 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document

Develop and Manage Your Infrastructure and Operations Budget

Make your budget strategic, not transactional, to build trust and credibility.

Contains: 6 PowerPoints, 1 Word Document, and 2 Excel Tools

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Go beyond satisfying auditors to drive process improvement, consistent IT operations, and effective knowledge transfer.

Contains: 5 PowerPoints, 5 Word Documents, 2 Excel Tools, 4 Visio Diagrams, and 4 PDF Documents

Improve IT-Business Alignment Through an Internal SLA

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Contains: 6 PowerPoints, 4 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document

Implement a Shared Services Model

Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.

Contains: 1 PowerPoint, 2 Word Documents, and 3 Excel Tools

Solution Sets

Govern Shared Services

Find the optimal path to shared services governance.

Contains: 1 PowerPoint, 1 Excel Tool, and 1 Video

Types of Content

Job Descriptions

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Tools

View all 26 Tools

Templates & Policies

View all 55 Templates & Policies

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