Develop an IT Infrastructure Services Playbook

Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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Optimize the Release and Deployment Management Process

The increasing complexity and frequency of business demands have created a need for release and deployment practices that are not only timely, but also reduce costly...

Develop and Manage Your Infrastructure and Operations Budget

Budgeting is a dreaded process for many infrastructure and operations leaders. Priorities and initiatives get questioned and debated by business managers and there never...
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Implement a Shared Services Model

As your IT group develops and evolves, you can experience excess capacity, superior capabilities, and peers that require similar IT services. Your organization looks to...
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Govern Shared Services

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.
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