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This practical research framework will help you identify, prioritize, and select AI use cases that offer the most cost-cutting potential for your organization based on ROI,...
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By strategically investing in AIOps, Gen AI, and other innovations in automation, CIOs can solve the familiar problem of KTLO and achieve a dual strategic objective: they...
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Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
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IT operations are increasingly exploring automation as a critical lever for driving efficiency and innovation – but automation is complex and successful implementations...
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Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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Microsoft 365 Copilot has capabilities to revolutionize the ways users interact with tools such as Word, Excel, PowerPoint, Outlook and Teams. It improves collaboration,...
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Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change...
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IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....
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Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...
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Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations.
Design a cloud operations organizational framework...
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