The problem management team needs a leader who will coordinate its activity. Use this template to outline the problem manager's responsibilities, including:

  • Updating the knowledgebase to keep track of known problems.
  • Facilitating root cause analysis sessions and reporting their results.
  • Analyzing incident trends to notice potential problems and mitigate their effects.

Use this template as part of the full blueprint, Incident and Problem Management.

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Incident and Problem Management

Don’t let persistent problems govern your department.

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