Use this template to outline the details of a major departmental or organizational change. It’s important to put the rationale and expectations of the change into writing - it will be useful when questions start to come up and the implementation begins. Use the SWOT Analysis to identify strengths, weaknesses, opportunities, and threats of the change.
Change Description Form
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Enhance Business Value through Customer-Centric IT Service Management
ITSM 2.0: Both unnoticeable and remarkable at the same time.