Tagged - ITSM

Execute These Annual Projects for Infrastructure and Operations Excellence

As an infrastructure leader, you need to ensure you have the right focus and ability to execute on the needs of both IT and the business.

ITAM Project Charter Template

A successful IT asset management (ITAM) implementation starts with a great plan. The ITAM project charter provides a template to help you build a business case and plan...

IT Asset Management Market Trends and Buyer's Guide

This storyboard will provide direction on trends in the IT asset management market and guidance on how to prepare for purchase.

I, For One, Welcome Our Service Desk Overlords – AI in Manufacturing Service Management

Service management is becoming increasingly automated, and AI is being hailed as the next revolution in service support. Blending the two together will be the next...

Pave the Road to Unified Endpoint Management – Phases 1-3

This storyboard will help you improve your Tier 2 operations, prepare for a unified endpoint management (UEM) deployment, and cut through the vendor hype to determine if...

Pave the Road to Unified Endpoint Management

Vendors are pushing unified endpoint management (UEM) products. Teams struggling with device management are hoping that UEM is their savior. Unfortunately, UEM will not...
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Pave the Road to Unified Endpoint Management – Executive Brief

Read our concise Executive Brief to find out why you should optimize end-user device management, review Info-Tech’s methodology, and understand the four ways we can...

Pave the Road to Unified Endpoint Management – Phase 1: Identify the Business and IT Benefits

This phase of the blueprint, Pave the Road to Unified Endpoint Management, will help you get your desktop and mobile device support teams out of firefighting mode by...

End-User Device Management Standard Operating Procedure

This template from the blueprint, Pave the Road to Unified Endpoint Management, will help you define the goals, roles, responsibilities, and processes related to end-user...

End-User Device Management Executive Presentation

This template from the blueprint, Pave the Road to Unified Endpoint Management, will help you communicate your end-user device improvement plan to non-IT stakeholders.
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