Tagged - ITSM

Intelligent Swarming: Using Animal Behavior to Change Our Approach to Service Support

Intelligent swarming takes a collaboration-based approach to service support, allowing mature service desks to break down silos once and for all, improve end-user...

Prepare for Cognitive Service Management – Executive Brief

Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support...

Prepare for Cognitive Service Management

Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...

Prepare for Cognitive Service Management – Storyboard

This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...

IT Service Management Automation in Healthcare

Advances in cloud and AI technology are now opening up the possibilities for organizations to leverage automation for IT service management. A survey conducted by...

The Road to ITSM AI: Develop an ITSM AI Strategy

ITSM AI is the application of artificial intelligence to service management. The technology promises to enhance IT operation with natural language processing and machine...

Deliver the Benefits of Self-Service With These Keys to the Portal

A self-service portal not only improves the user experience with IT but also reduces the volume of tickets coming into the service desk, making it a win-win. However, the...

Shifting Service Support Left Is a Win-Win

Adopt a shift-left strategy to improve service delivery and end-user satisfaction by enabling greater resolution of service desk tickets at Level 1 and at Level 0, where...

Initiate Your Service Management Program

Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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Initiate Your Service Management Program – Executive Brief

Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.
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