Service Management is the practice and set of capabilities an organization uses to design, develop, implement, and maintain valuable products and services. IT Service Management is the application and focus of these practices on IT products and services. Service Management is a critical and often overlooked part of enabling success in digital transformation. This is especially true in the move to digital products and services where technology is how value is created and provided. It Service Management provides practices that drive the use of tech-enabled digital services, ensures digital services deliver positive and memorable customer experiences, and enables your digital operating model and strategy. It provides the structure for how products and services work end-to-end to drive digital delivery while orchestrating service provision and remote support capabilities. Our maturity model identifies the foundational elements that need to be understood to create a service management practice that suits your organization. Info-Tech provides blueprints to help you build an effective service management strategy and implement key service management processes.