Service Management

Blueprints

Create a Service Management Roadmap

Know where you are, where to start, and how to get there.

Contains: 8 PowerPoints, 1 Word Document, 4 Excel Tools, and 4 Videos

Design & Build a User-Facing Service Catalog

Improve user satisfaction with IT by letting business users know exactly what is available to them in a convenient menu-like catalog.

Contains: 9 PowerPoints, 1 Word Document, 1 Excel Tool, and 5 Videos

Lead Strategic Decision Making With Service Portfolio Management

Ensure you are investing in high-value IT services with a well-managed service portfolio.

Contains: 7 PowerPoints, 1 Word Document, and 3 Excel Tools

Move from Firefighter to Reliable Operator

Transform from reactive to proactive.

Contains: 7 PowerPoints, and 2 Excel Tools

Create an IT View of the Service Catalog

Unlock the full value of your service catalog with technical components.

Contains: 8 PowerPoints, 1 Word Document, and 1 Excel Tool

Unleash the True Value of IT by Transforming Into a Service Provider

Earn your seat at the table and influence business strategy by becoming an IT service provider.

Contains: 6 PowerPoints, 1 Word Document, and 2 Excel Tools

Develop Meaningful Service Metrics to Ensure Business and User Satisfaction

Reinforce service orientation in your IT organization by ensuring your IT metrics generate value-driven resource behavior.

Contains: 5 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos

Solution Sets

Initiate Your Service Management Program

Ensure that you create and improve the right service management processes and activities to support business needs and value.

Contains: 3 PowerPoints

Types of Content

Tools

View all 16 Tools

Templates & Policies

View all 18 Templates & Policies

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