Deliver exceptional services to the customer by managing services across the enterprise.
Contains: 8 PowerPoints, 2 Word Documents, and 1 Excel Tool
Implement service management in an order that makes sense.
Contains: 7 PowerPoints, 1 Word Document, and 2 Excel Tools
Improve user satisfaction with IT with a convenient menu-like catalog.
Contains: 9 PowerPoints, 1 Word Document, 1 Excel Tool, and 5 Videos
Unlock the full value of your service catalog with technical components.
Contains: 8 PowerPoints, 1 Word Document, and 1 Excel Tool
Ensure you are investing in high-value IT services with a well-managed service portfolio.
Contains: 7 PowerPoints, 1 Word Document, and 3 Excel Tools
Use Agile principles to focus on value and deliver high-quality services.
Contains: 7 PowerPoints, and 1 Word Document
Reinforce service orientation in your IT organization by ensuring your IT metrics generate value-driven resource behavior.
Contains: 5 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos
Ensure that you create and improve the right service management processes and activities to support business needs and value.
Contains: 3 PowerPoints
Speed up the process to build your case and select your ITSM solution.
Contains: 3 PowerPoints, and 1 Excel Tool
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