Develop a Plan to Pilot Enterprise Service Management
Deliver exceptional services to the customer by managing services across the enterprise.
Contains: 8 PowerPoints, 2 Word Documents, and 1 Excel Tool
Create a Service Management Roadmap
Build on a strong foundation to achieve higher-value service management practices.
Contains: 7 PowerPoints, 1 Word Document, and 2 Excel Tools
Move from Firefighter to Reliable Operator
Transform from reactive to proactive.
Contains: 7 PowerPoints, and 2 Excel Tools
Unleash the True Value of IT by Transforming Into a Service Provider
Earn your seat at the table and influence business strategy by becoming an IT service provider.
Contains: 6 PowerPoints, 1 Word Document, and 2 Excel Tools
Design & Build a User-Facing Service Catalog
Improve user satisfaction with IT by letting business users know exactly what is available to them in a convenient menu-like catalog.
Contains: 9 PowerPoints, 1 Word Document, 1 Excel Tool, and 5 Videos
Create an IT View of the Service Catalog
Unlock the full value of your service catalog with technical components.
Contains: 8 PowerPoints, 1 Word Document, and 1 Excel Tool
Lead Strategic Decision Making With Service Portfolio Management
Ensure you are investing in high-value IT services with a well-managed service portfolio.
Contains: 7 PowerPoints, 1 Word Document, and 3 Excel Tools
Build a Roadmap for Service Management Agility
Use Agile principles to focus on value and deliver high-quality services.
Contains: 7 PowerPoints, and 1 Word Document
Develop Meaningful Service Metrics to Ensure Business and User Satisfaction
Reinforce service orientation in your IT organization by ensuring your IT metrics generate value-driven resource behavior.
Contains: 5 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos