Deliver exceptional services to the customer by managing services across the enterprise.
Contains: 8 PowerPoints, 2 Word Documents, and 1 Excel Tool
Build on a strong foundation to achieve higher-value service management practices.
Contains: 7 PowerPoints, 1 Word Document, and 2 Excel Tools
Transform from reactive to proactive.
Contains: 7 PowerPoints, and 2 Excel Tools
Earn your seat at the table and influence business strategy by becoming an IT service provider.
Contains: 6 PowerPoints, 1 Word Document, and 2 Excel Tools
Improve user satisfaction with IT by letting business users know exactly what is available to them in a convenient menu-like catalog.
Contains: 9 PowerPoints, 1 Word Document, 1 Excel Tool, and 5 Videos
Unlock the full value of your service catalog with technical components.
Contains: 8 PowerPoints, 1 Word Document, and 1 Excel Tool
Ensure you are investing in high-value IT services with a well-managed service portfolio.
Contains: 7 PowerPoints, 1 Word Document, and 3 Excel Tools
Use Agile principles to focus on value and deliver high-quality services.
Contains: 7 PowerPoints, and 1 Word Document
Ensure that you create and improve the right service management processes and activities to support business needs and value.
Contains: 3 PowerPoints
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