Service Management - Solution Sets

IT Service Management Selection Guide

Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Develop a Plan to Pilot Enterprise Service Management

With the differentiation between products shrinking, organizations are looking towards improved customer experiences to separate themselves from their competition....
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Build a Roadmap for Service Management Agility

Businesses are moving faster than ever and IT needs to keep pace by delivering valuable services whenever and wherever needed. IT must increase agility and sustain it...
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Initiate Your Service Management Program

Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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Lead Strategic Decision Making With Service Portfolio Management

Organizations often do not have standardized processes for the intake of new ideas and no consistent view of the drivers needed to assess the value of these ideas. In...
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Create an IT View of the Service Catalog

Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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