Service Management - Solution Sets

Lead Strategic Decision Making With Service Portfolio Management

Organizations often do not have standardized processes for the intake of new ideas and no consistent view of the drivers needed to assess the value of these ideas. In...
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Unleash the True Value of IT by Transforming Into a Service Provider

IT does a poor job articulating its value to the business and orienting itself as a service provider. This is because IT focuses on the technical perspective of their...
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Create an IT View of the Service Catalog

Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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Move from Firefighter to Reliable Operator

IT departments in a firefighting state can’t gain control of their operations, deliver acceptable levels of service to the business, or sustain stability for...
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