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Use this template to document all IT services, whether they are active, retired, in development, or just proposed.
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1
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Use this comprehensive value assessment tool to assess the value of the service from the lens of the organization.
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Follow this example and the case study in the blueprint to understand how to conduct a value assessment.
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Use this tool to document and plan for your service management initiatives, including the processes that should be implemented or improved.
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4
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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2
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Use this tool to assess current state organizational culture and structure as well as certain service management maturity levels.
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Use this tool to plan how and when each adjustment must happen in order to achieve strategic partner.
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Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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3
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Track your service management maturity progress as you tackle the quick wins, move out of firefighting mode, and become proactive.
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