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This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...
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1
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This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management....
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1
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This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...
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1
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This tool will help you identify strengths and weaknesses in components of service management agility: culture, structure, processes, and resources. Use the result from...
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1
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Use this template to document all IT services, whether they are active, retired, in development, or just proposed.
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1
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Use this comprehensive value assessment tool to assess the value of the service from the lens of the organization.
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1
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Follow this example and the case study in the blueprint to understand how to conduct a value assessment.
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Use this tool to document and plan for your service management initiatives, including the processes that should be implemented or improved.
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5
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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3
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Use this tool to assess current state organizational culture and structure as well as certain service management maturity levels.
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