The questions in this tool will help you determine your current overall service management maturity level, as well as percentage of completeness for individual processes.

The tool begins by asking a series of targeted questions that will determine your goals and objectives from a high level, which allows the tool to recommend a given course of action. From there, the tool will walk you through the steps that will, at its completion, provide you with a service management roadmap.

Use these results in conjunction with phases 3 and 4 of the blueprint to help develop the roadmap.

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Create a Service Management Roadmap

Build on a strong foundation to achieve higher-value service management practices.

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