The incident manager is responsible for the key activity of coordination during a critical incident, and supervises all involved staff until the incident is resolved. Use the job description template to outline the incident manager's responsibilities, including:

  • Facilitating communication between the business and IT.
  • Running the critical incident war room.
  • Managing escalation between tiers of incident response.

Use this template as part of the full blueprint, Incident and Problem Management.

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Incident and Problem Management

Don’t let persistent problems govern your department.

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Search Code: 82862
Published: December 14, 2016
Last Revised: December 7, 2016

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