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Reduce Manual Repetitive Work With IT Automation

Free up time for value-adding jobs.

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Contributors

  • Steven Berkovitz, Chief Platform Officer, Tecsys Inc.
  • Deepak Giridharagopal, CTO, Puppet
  • Peter Madison, Founder, Xodiac Inc
  • Nabeel Yousif, Executive Consultant
  • Sergio Zanardo, VP Information Technology

Your Challenge

  • IT staff are overwhelmed with manual repetitive work.
  • You have little time for projects.
  • You cannot move as fast as the business wants.

Our Advice

Critical Insight

  • Optimize before you automate.
  • Foster an engineering mindset.
  • Build a process to iterate.

Impact and Result

  • Begin by automating a few tasks with the highest value to score quick wins.
  • Define a process for rolling out automation, leveraging SDLC best practices.
  • Determine metrics and continually track the success of the automation program.

Research & Tools

Start here – read the Executive Brief

Read this Executive Brief to understand why you should reduce manual repetitive work with IT automation.

1. Identify automation candidates

Select the top automation candidates to score some quick wins.

2. Map and optimize process flows

Map and optimize process flows for each task you wish to automate.

3. Build a process for managing automation

Build a process around managing IT automation to drive value over the long term.

4. Build automation roadmap

Build a long-term roadmap to enhance your organization's automation capabilities.

Guided Implementations

This guided implementation is a nine call advisory process.

Guided Implementation #1 - Determine the value of cloud for your organization

Call #1 - Introduce methodology.
Call #2 - Review automation candidates.
Call #3 - Review success metrics.

Guided Implementation #2 - Determine cloud value and action plan for workloads

Call #1 - Review process flows.
Call #2 - Review end-to-end process flows.

Guided Implementation #3 - Address risks and roadblocks

Call #1 - Review testing considerations.
Call #2 - Review automation SDLC.
Call #3 - Review automation program metrics.

Guided Implementation #4 - Clarify vision and roadmap initiatives

Call #1 - Review automation roadmap.

Onsite Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Identify Automation Candidates

The Purpose

Identify top candidates for automation.

Key Benefits Achieved

Plan to achieve quick wins with automation for early value.

Activities

Outputs

1.1

Identify MRW pain points.

  • MRW pain points
1.2

Drill down pain points into tasks.

  • MRW tasks
1.3

Estimate the MRW involved in each task.

  • Estimate of MRW involved in each task
1.4

Rank the tasks based on value and ease.

  • Ranking of tasks for suitability for automation
1.5

Select top candidates and define metrics.

  • Top candidates for automation & success metrics
1.6

Draft project charters.

  • Project charter(s)

Module 2: Map & Optimize Processes

The Purpose

Map and optimize the process flow of the top candidate(s).

Key Benefits Achieved

Requirements for automation of the top task(s).

Activities

Outputs

2.1

Map process flows.

  • Current-state process flows
2.2

Review and optimize process flows.

  • Optimized process flows
2.3

Clarify logic and finalize future-state process flows.

  • Future-state process flows with complete logic

Module 3: Build a Process for Managing Automation

The Purpose

Develop a lightweight process for rolling out automation and for managing the automation program.

Key Benefits Achieved

Ability to measure and to demonstrate success of each task automation, and of the program as a whole.

Activities

Outputs

3.1

Kick off your test plan for each automation.

  • Test plan considerations
3.2

Define process for automation rollout.

  • Automation rollout process
3.3

Define process to manage your automation program.

  • Automation program management process
3.4

Define metrics to measure success of your automation program.

  • Automation program metrics

Module 4: Build Automation Roadmap

The Purpose

Build a roadmap to enhance automation capabilities.

Key Benefits Achieved

A clear timeline of initiatives that will drive improvement in the automation program to reduce MRW.

Activities

Outputs

4.1

Build a roadmap for next steps.

  • IT automation roadmap
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