Take Control of Infrastructure and Operations Metrics
Make faster decisions and improve service delivery by using the right metrics for the job.
- Measuring the business value provided by IT is very challenging.
- You have a number of metrics, but they may not be truly meaningful, contextual, or actionable.
- You know you need more than a single metric to tell the whole story. You also suspect that metrics from different systems combined will tell an even fuller story.
- You are being asked to provide information from different levels of management, for different audiences, conveying different information.
Our Advice
Critical Insight
- Many organizations collect metrics to validate they are keeping the lights on. But the Infrastructure and Operations managers who are benefitting the most are taking steps to ensure they are getting the right metrics to help them make decisions, manage costs, and plan for change.
- Complaints about metrics are often rooted in managers wading through too many individual metrics, wrong metrics, or data that they simply can’t trust.
- Info-Tech surveyed and interviewed a number of Infrastructure managers, CIOs, and IT leaders to understand how they are leveraging metrics. Successful organizations are using metrics for everything from capacity planning to solving customer service issues to troubleshooting system failures.
Impact and Result
- Manage metrics so they don’t become time wasters and instead provide real value.
- Identify the types of metrics you need to focus on.
- Build a metrics process to ensure you are collecting the right metrics and getting data you can use to save time and make better decisions.
Take Control of Infrastructure and Operations Metrics
Start here – read the Executive Brief
Read our concise Executive Brief to find out why you should implement a metrics program in your Infrastructure and Operations practice, review Info-Tech’s methodology, and understand the ways we can support you in completing this project.
1. Gap analysis
This phase will help you identify challenges that you want to avoid by implementing a metrics program, discover the main IT goals, and determine your core metrics.
2. Build strategy
This phase will help you make an actionable plan to implement your metrics program, define roles and responsibilities, and communicate your metrics project across your organization and with the business division.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
8.5/10
Overall Impact
$7,197
Average $ Saved
11
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
South African Reserve Bank
Guided Implementation
9/10
$12,395
20
Westoba Credit Union Limited
Guided Implementation
8/10
$2,000
2
Sherritt International Corporation
Guided Implementation
9/10
N/A
N/A