Contributors
- Fred Bedrich, CISO, BDC
- David Grant, Associate Director of Enterprise Services, Canadian Blood Services
- Anthony Dehnashi, Director of Security & Governance, Fleet Complete
- Craig McGibbon, Principal Consultant, WGroup
- Chuck Hobart, VMC
- Justin Johnson, Kansas City Chiefs Football Club
- Arvind Aggarwal, PMP, Dexter Solutions Inc.
- Scott Rodgers, New Zealand Department Of Internal Affairs
- Augustine Amusu, HCA International Limited
- Carol Wozney, Corix Group of Companies
- Derek Boutang, Pembina Trails School District
- Measuring the business value provided by IT is very challenging.
- You have a number of metrics, but they may not be truly meaningful, contextual, or actionable.
- You know you need more than a single metric to tell the whole story. You also suspect that metrics from different systems combined will tell an even fuller story.
- You are being asked to provide information from different levels of management, for different audiences, conveying different information.
Our Advice
Critical Insight
- Many organizations collect metrics to validate they are keeping the lights on. But the Infrastructure and Operations managers who are benefitting the most are taking steps to ensure they are getting the right metrics to help them make decisions, manage costs, and plan for change.
- Complaints about metrics are often rooted in managers wading through too many individual metrics, wrong metrics, or data that they simply can’t trust.
- Info-Tech surveyed and interviewed a number of Infrastructure managers, CIOs, and IT leaders to understand how they are leveraging metrics. Successful organizations are using metrics for everything from capacity planning to solving customer service issues to troubleshooting system failures.
Impact and Result
- Manage metrics so they don’t become time wasters and instead provide real value.
- Identify the types of metrics you need to focus on.
- Build a metrics process to ensure you are collecting the right metrics and getting data you can use to save time and make better decisions.
Talk to an Analyst
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Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and setting the direction for your next project step.
After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.
Client
Experience
Impact
$ Saved
Days Saved
Westoba Credit Union Limited
Guided Implementation
8/10
$2,000
2
Sherritt International Corporation
Guided Implementation
9/10
N/A
N/A
CF Industries Enterprises Inc
Guided Implementation
9/10
$22,283
20
Phri
Guided Implementation
7/10
N/A
N/A